Amber Harrington
Manahawkin,New Jersey
Summary
Highly motivated Sales & Marketing Coordinator with extensive customer service and sales experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Sales & Marketing Coordinator
Hotel LBI
Ship Bottom, NJ
10.2021 - Current
- Handles all aspects of group room block business including weddings, social groups and corporate retreats
- Serves as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
- Manages room inventory with 20 different luxury room types
- Distributes contracts, proposals, rooming lists, billing and other logistical requirements related to group business
- Assists the Director of Sales with creating promotional material to generate new business
- Meets with clients to effectively and professionally convey details of the sale to the client
- Updates social media content calendar for daily posts on Instagram and Facebook and has grown accounts by 4,000 followers since January 2022
Front Desk Agent
Hotel LBI
Ship Bottom, NJ
05.2021 - 10.2021
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Front Desk Agent
Embassy Suites By Hilton
Charleston, SC
02.2021 - 05.2021
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Amazon Prime Campus Manager
Riddle & Bloom
Remote
09.2020 - 04.2021
- Communicated product information with confidence and educated students about Amazon Prime.
- Increased brand awareness through event marketing, social media, demonstrations, sales and brand promotion.
- Reported all activity by submitting event plans, recaps and screenshots to track engagement
Education
Bachelor of Science - Marketing
College of Charleston
Charleston, SC05.2021
Skills
- Social Media Platforms
- Social Media Digital Marketing
- Promotional Materials Coordination
- Attention to Detail
- Customer Service
- Accountability
- Organizational Skills
- Guest Relations
- Time Management
- Microsoft Applications
Timeline
Sales & Marketing Coordinator
Hotel LBI
10.2021 - Current
Front Desk Agent
Hotel LBI
05.2021 - 10.2021
Front Desk Agent
Embassy Suites By Hilton
02.2021 - 05.2021
Amazon Prime Campus Manager
Riddle & Bloom
09.2020 - 04.2021
Bachelor of Science - Marketing
College of Charleston