Amber Harris
Clarksville ,AR
Summary
Excellent Customer Service Qualities, helping Customer and Dealers find the right product for them. As well as the price that works best for them. Helping Customers and Dealers resolve issues, conflicts or damaged property. Accuracy with Credit and Debit Card Purchases, also with refunds and refund policies. I do great being a part of a team or working individually. My phone demeanor is great. I do well with helping others find what they're looking for and if we don't offer that product specifically guiding them to what may work for them. I believe I could be an asset to your team. Bringing on board Great Customer Service and being able to resolve any issues or any unsatisfied Customer. I have Proficient computer skills. I'm a fast typer and very accurate and pay attention. I do well multi tasking and would like the opportunity to help your company improve in both Customer Satisfaction and Sales.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Dealer Services Representative/Sales Representative Team Leader
Coast To Coast Carports
03.2021 - Current
- Kept records of inquiries, complaints and comments.
- Handled inquiries regarding deliveries, purchase orders and other customer-facing processes.
- Resolved customer issues and escalated complex issues to manager.
- Answered and directed phone calls and liaised with customers in person.
- Maintained digital records of delivery and receiving information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
Sales Associate
Casey's
02.2019 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
GED -
Work Force Training Center
Monticello, AR04.2006
Skills
- Productivity Standards
- Dealership Management
- Credit Card Payment Processing
- Digital Communications
- Sales Expertise
- Microsoft Word
- Order Fulfillment
- Account Management
- Active Listening
- Microsoft Excel
- Retail Sales Customer Service
- Customer Inquiries
- Customer Relations
- Selling Advertising
- Refund Processing
- Conflict Mediation
- Professional Telephone Demeanor
- Shipping Procedures Understanding
- Shipping and Receiving Understanding
- Customer Account Management
- Problem-Solving Ability
- Closing Sales
- Clerical Support
- Document Control
- CRM Software
- Technical Support
- Order Processing
- Delivery Scheduling
- Recordkeeping Strengths
- Typing Proficiency
- Money Handling Abilities
- Call Control
- Schedule Mastery
- Medical Terminology Knowledge
- Computer Proficiency
- Customer Consulting
- Customer Relationship Management
- Call Center Operations
- Critical Thinking
- Prioritization
- Spreadsheets
- Documentation
Accomplishments
I've accomplished several things I was promoted at my Job with in the first year from Customer Service, to Scheduling Representative to being over Dealer Services. I continue to climb the Corporate ladder at my Corporate Job. However, I'm looking to accomplish homeschooling my 5 year old that is struggling to over come separation anxiety. I have accomplished becoming the best at my job currently. Looking forward accomplish being a great remote work from home team partner.
Certification
- [Team Work Strategies for Leaders, [Coast to Coast Carports] - [06/05/2023(Certificate)
- [Email Etiquette] Training - [3 week Course ] (Certificate)
- Creating Right Atmosphere for Difficult Conversations (Certificate)
- Meetings that Get results (Certificate)
- When and How to Use Texts, Emails, and Calls to Communicate (Certificate)
- Successfully Resolving Workplace Conflict (Certificate)
- Customer Service Representative (Certificate)
Timeline
Dealer Services Representative/Sales Representative Team Leader
Coast To Coast Carports
03.2021 - Current
Sales Associate
Casey's
02.2019 - 04.2021
GED -
Work Force Training Center
- [Team Work Strategies for Leaders, [Coast to Coast Carports] - [06/05/2023(Certificate)
- [Email Etiquette] Training - [3 week Course ] (Certificate)
- Creating Right Atmosphere for Difficult Conversations (Certificate)
- Meetings that Get results (Certificate)
- When and How to Use Texts, Emails, and Calls to Communicate (Certificate)
- Successfully Resolving Workplace Conflict (Certificate)
- Customer Service Representative (Certificate)
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