Amber Harris
Summary
Dedicated Administrative Professional offering excellent interpersonal, communication, planning and prioritization skills demonstrated through twenty-three years of performance. Exceptional leadership skills with expertise in establishing and maintaining effective working relationships and providing outstanding customer service.
Overview
22
22
years of professional experience
Work History
Administrative Assistant to Buildings and Grounds
South Eastern School District
02.2016 - Current
- Provide Administrative support to the Director of Buildings and Grounds and the Buildings and Grounds Department.
- In collaboration with the Director of Buildings and Grounds, coordinate the day-to-day operations of the department to include custodial and maintenance functions.
- Oversee district facilities maintenance software system (FMX) for work orders, planned maintenance and facility scheduling. Prioritize, allocate and monitor work orders accordingly.
- Assist the Director with implementing preventative maintenance plans for district buildings and equipment.
- Schedule, meet and escort contractors to various locations.
- Request, file and update clearances for contractor personnel. Review all contractor clearances in collaboration with the Human Resources Department.
- Process and maintain contractor/vendor insurance information.
- Oversee custodial scheduling for the district.
- Conduct quality control and cleaning inspections of district buildings and grounds.
- Implement plans for summer and project cleaning.
- Oversee district Access Control, Fire, Security and CCTV systems. Issue, track, report and troubleshoot all district key fobs.
- Coordinate and manage IPM (Integrated Pest Management).
- Input, track and reconcile purchase orders from the department budget. Assist the Director with budget development and tracking.
- Maintain maintenance, custodial and general PPE inventory for the district.
- Assist the Director with the planning and execution of capital improvement, construction and special projects. Assist with the administration of bids/RFPs. Prepare and distribute bid packets to prospective bidders, coordinate and assist with bid meetings. Develop and maintain project files, on construction, bids/RFP's, and other Buildings and Grounds functions.
- Assist with coordinating the recruitment, recommendation and selection of candidates for buildings and grounds staff.
- Process and maintain confidential information for the department.
- Create/prepare presentations and reports for district meetings.
- Assist with planning and coordinating district events.
- Assist with HVAC controls scheduling, monitoring and making adjustments as needed.
- Respond to district alarms, access issues/needs and assist with special functions as needed.
- Perform custodial and maintenance duties as necessary.
- Provide training, coaching and education to buildings and grounds staff in collaboration with the director.
- Develop and maintain department resources, processes and procedures in collaboration with the director.
- Assist with the development and planning of reunification processes and procedures and the coordination of reunification drills.
- Assist with Radiological drill preparation and planning. Edit Radiological Emergency processes and procedures documents in accordance with Federal, State and Local Emergency Management regulations and recommendations.
- Assisted with the development and distribution of the District-Wide Safety Plan. Coordinate and plan safety drills as required.
- Operate Buildings and Grounds Trucks/Dump Truck and other equipment as needed.
- Transport district students as needed in contracted bus company or district owned vehicles.
Administrative Assistant/Receptionist
South Eastern School District
06.2013 - 02.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Signed in all visitors and contractors/vendors according to established procedures/raptor system.
- Maintained visitor log book.
- Answered routine questions for staff and public.
- Sorted and distributed incoming USPS mail. Sorted and distributed inter-office mail. Postmarked outgoing mail.
- Processed and maintained free and reduced lunch applications and files for the district. Updated and maintained lunch status data in Student Information System and Nutrikids.
- Completed Direct Certified uploads/downloads on a monthly basis. Reconciled Direct Certified uploads/downloads.
- Composed and mailed Free/Reduced and Direct Certified notification letters to district households.
- Compiled and maintained files/records for food service review.
- Prepared month-end food service reports and distributed accordingly.
- Reconciled monthly homeless reports to free/reduced lunch reports.
- Accounts Receivable - Composed, processed and distributed invoices for the district using CSIU. Maintained invoice files. Recorded incoming cash/checks for the district.
- Processed and maintained facility usage forms. Tracked and assigned fees for facility usage.
- Processed and maintained contractor and vendor insurance information.
- Tracked Administration Building and Administrator Attendance.
- Served on Administration Building Safety Committee, updated safety plans, prepared meeting minutes and coordinated safety drills.
- Prepared and distributed bid packets for the Business Office and answered routine questions for bidders.
- Served as the United Way Campaign Coordinator and presented annual campaign at district-wide professional development session.
- Acted as PR Coordinator for the district in collaboration with the Superintendent. Photographed special and current district events. Updated district website and various social media pages. Composed and submitted press releases for local newspapers and publications.
- Served as backup to Superintendent Administrative Assistant. Created School Board Agendas and reports as necessary.
- Assisted Human Resources, Business Office, Transportation and all other departments as needed.
Access Team Leader
Wellspan Health - Medical Group Contact Center
03.2011 - 06.2013
- Oversaw the work of contact center agents by training, allocating and monitoring work, and offered real-time coaching, support, and direction.
- Handled a high volume of patient telephone calls and provided exceptional customer service to all internal and external customers.
- Scheduled appointments, completed patient registration and took detailed messages while ensuring patient confidentiality.
- Developed and maintained department resources and documents.
- Monitored staffing levels and maintained daily schedules to ensure adequate phone coverage and efficient service to patients.
- Acted as a liaison between the Medical Group Contact Center and the medical practices served and assisted in developing, establishing and maintaining policies, procedures and standards by working directly with leadership and making recommendations.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Corresponded with practices and departments and filtered information back to agents to facilitate effective communications.
Administrative Assistant
Harris Electric Service, Inc.
09.2005 - 03.2011
- Performed reception duties answering phones and routed calls appropriately or took detailed messages; greeted customers and handled cash register sales.
- Sorted incoming and outgoing mail and correspondence.
- Accounts receivable, accounts payable, invoicing, and payroll preparation utilizing QuickBooks.
- Managed filing system and file purging.
- Managed purchasing and inventory control.
Administrative Assistant
Harris Electric Service, Inc.
09.2005 - 03.2011
- Maintained office calendar and scheduled necessary appointments and meetings
- Utilized a variety of office equipment and performed light maintenance on equipment and PC's
- Performed computer setup and data backups
- Updated company website and performed internet research as needed
- Created design layout for advertising needs and completed all special projects as assigned.
Administrative Assistant
Dotzel & Company, Inc.
12.2001 - 09.2005
- Performed data entry for tax returns.
- Printed and assembled a high volume of tax returns.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Accounting and bookkeeping duties included accounts receivable, invoicing, client payroll preparation, and auditing.
- Maintained filing system and performed file purging.
- Performed reception duties answering phones and routed calls appropriately or took detailed messages.
- Greeted clients and prepared conference rooms for meetings.
- Sorted and posted outgoing mail and correspondence.
Education
Associates in Specialized Business Degree - Computerized Accounting Management -
Consolidated School of Business
York, Pennsylvania02.2002
Diploma -
Kennard Dale High School
Fawn Grove, Pennsylvania06.2000
Skills
- Purchasing and Procurement
- Event Planning and Management
- Facilities Management
- Customer Service
- Problem-Solving
- Accounting/Bookkeeping – Accounts Payable, Accounts Receivable, Payroll
- Microsoft Applications – Word, Excel, Outlook, Access, Power Point
- Google applications
- Business and Office Administration
- Files & Records Management
- Strategic Planning
- Administrative Support
- Electronic Records Management
- Process Optimization
- Research
- Project Planning
- Reception oversight
- Inventory Management
Accomplishments
- PASBO Gold Award of Excellence in School Facilities - 2019
- PASBO Award of Excellence in School Facilities - 2016
Timeline
Administrative Assistant to Buildings and Grounds
South Eastern School District
02.2016 - Current
Administrative Assistant/Receptionist
South Eastern School District
06.2013 - 02.2016
Access Team Leader
Wellspan Health - Medical Group Contact Center
03.2011 - 06.2013
Administrative Assistant
Harris Electric Service, Inc.
09.2005 - 03.2011
Administrative Assistant
Harris Electric Service, Inc.
09.2005 - 03.2011
Administrative Assistant
Dotzel & Company, Inc.
12.2001 - 09.2005
Associates in Specialized Business Degree - Computerized Accounting Management -
Consolidated School of Business
Diploma -
Kennard Dale High School
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