Amber Harris
San Diego,CA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Kohls Department Store
Oceanside, CA
10.2012 - 02.2024
- Recruiting, interviewing, and hiring talent.
- Work in partnership with the store's executive team to devise and implement strategies for associate retention.
- Cultivate a collaborative and engaged atmosphere, while addressing and managing the concerns of associates.
- Communicate and educate associates on key priorities to support Sales, Service and Loyalty.
- Continually develop and mentor all team members, evaluating their performance to recommend and implement promotions or other positional changes.
- Maintain a customer-ready store environment, ensuring associates are responsible for maintaining high standards of recovery and merchandising.
- Make informed decisions to support store expense management (e.g. payroll, productivity, shortage.
- Assist and guide associates on the point of commerce process.
- Demonstrate product knowledge, understanding customer demand and merchandising best practices to recommend selection and placement.
- Collaborate with fellow store executives to identify trends and opportunities to make business recommendations.
- Control the flow of merchandise by ensuring associates are replenishing merchandise, making products readily available to customers.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
Planogram Team Leader
Target
Palm Desert, CA
01.2006 - 10.2012
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize
- Built product displays and placed appropriate signage for merchandise.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Communicated and coordinated planogram execution with store management.
Photographer
Sharpshooter Spectrum
South Lake Tahoe, CA
04.2005 - 01.2006
- Photographed special events, parties and portraits.
- Collaborated with clients to plan shoots and boost satisfaction with photos.
- Explained price and package details to customers.
Assistant Manager
Oakley Store
Cabazon, CA
01.2003 - 03.2005
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Assistant Manager
Puma stores
Cabazon, CA
01.2000 - 01.2003
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
Education
High School Diploma -
Banning High School
Banning, CA05-2000
Skills
- Business Development
- Issue resolution
- Customer relations
- Strategic Planning
- Sales strategies
- Supervision and training
- Schedule management
- Recruiting and hiring
- Cross-functional team management
- Employee development
- Human Resources Management
- Analytical Thinking
- Project Planning
Affiliations
- Photography
- Environmental Activities
- Creative Activities
Timeline
Assistant Store Manager
Kohls Department Store
10.2012 - 02.2024
Planogram Team Leader
Target
01.2006 - 10.2012
Photographer
Sharpshooter Spectrum
04.2005 - 01.2006
Assistant Manager
Oakley Store
01.2003 - 03.2005
Assistant Manager
Puma stores
01.2000 - 01.2003
High School Diploma -
Banning High School
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