Amber Harris

• Greeted and registered customers requiring service and directed automobiles to service garage.
• Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
• Used Star computer system to enter customer information, create service records, order parts and develop cost estimations.
• Answered service department phone and responded promptly to questions and messages.
• Verified warranty plans and coverage and uncovered hidden warranties.
• Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
• Provided customers with estimation of repair costs and reasonable timeline for completion of service.
• Worked effectively with repair staff and parts providers, staying current on availability and service processes.

Effectively and efficiently manage all company HR and administrative functions for 15 regional security office locations spread throughout Alabama, Mississippi, Louisiana, Indiana, Ohio, Tennessee, Georgia, Florida, and Texas with a workforce of approximately 1300 employees. Directly oversee onboarding of all new employees, updating and up keeping personnel records, enforcing, and implementing current and new policies,

benefit management and safety and compliance record keeping.

• Ensured compliance of company directives, regulatory concerns, and health and safety protocols
• Effectively liaised between senior management and employees to maintain and improve company-employee relations.
• Researched, recruited, staffed, onboarded, and trained new company hires according to the needs of department managers and company budget
• Enforcing management guidelines by preparing, updating, and recommending human resource policies and procedures
• Guided leaders and employees on company policies, programs, benefits, and salary administration.
• Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
• Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
• Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
• Worked closely with management to implement new HRIS program
• Processed employee claims involving performance issues and harassment.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.

Worked with senior management to create a manual for all job functions within the Field Support Group. Such as recruiting, safety and compliance, and human resources. I helped create policies and procedures for all departments along with writing manuals on how to manage and perform each role.

• Counseled employees and managers on confidential matters and investigated employee complaints and sensitive issues.
• Handled enrollments, cobra, terminations, changes, beneficiaries, disability, accident and death claims, and compliance
• Created and implemented new recruiting strategy
• Handled all company unemployment claims, hearings, and audits
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Developed and implemented strategies to streamline office operations.