Amber Harrison
Dunsmuir,CA
Summary
Dynamic Patient Access Representative with a proven track record at Dignity Health Mercy Medical Center, excelling in HIPAA compliance and customer service. Demonstrated ability to enhance patient experiences through empathetic communication and effective insurance verification, significantly reducing financial losses while ensuring seamless appointment scheduling and thorough patient documentation.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Dignity Health Mercy Medical Center
06.2014 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
Education
Associate of Science - Medical And Spanish
College of The Siskiyous
Weed, CA06-2010
Skills
- Customer service
- Verification of insurance coverage
- HIPAA compliance
- Patient intake management
- Appointment scheduling
- Registration and admissions
- Medical terminology
- Healthcare reimbursement management
- Electronic payment handling
- Managing scheduling for diagnostic tests
- Compliance with financial procedures
- Clear and concise communication
- Understanding of health insurance policies
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved patient billing issues which led to higher patient satisfaction.
Timeline
Patient Access Representative
Dignity Health Mercy Medical Center
06.2014 - Current
Associate of Science - Medical And Spanish
College of The Siskiyous
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