Amber Hart
Mount Pleasant,MI
Summary
Authorized to work in the US for any employer Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Outside of work I am a mom of 4 who is currently looking for work that helps with the community and youth education.
Overview
14
14
years of professional experience
Work History
Strategic Accounts Support Specialist
Campspot
07.2024 - Current
- Documented procedures related to IT support tasks for easy reference among team members and continuity of service delivery standards.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
IT Support Specialist
Sutherland Global
05.2023 - Current
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Devised incisive workarounds and resolutions for IT-related problems.
- Served as first point of contact for incoming technical service calls and emails.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Demonstrated advanced product knowledge to solve customer issues.
- Maintained up-to-date case documentation for future reference.
Bartender
Shepherd Bar and Restaurant
03.2022 - 03.2023
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
- Helped management plan and serve bar menu exceeding customer expectations
Bartender
Dave & Buster's
08.2017 - 10.2021
- Provide prompt, efficient, friendly and quality customer service to guests.
- Responsible for providing beverages for guests, cocktail servers and during private parties
- Respond to guest requests and anticipate any additional guests needs.
- Maintain satisfaction and safety of all guests and staff by assessing guest demeanor.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Responsible for maintaining stock levels to prevent shortages
- Memorized and executed duties specific to opening and closing of bar area and servers duties, including restocking items, cleaning, prepping for next shift and finalizing cash drawers.
Front Desk Associate
Dave And Busters
09.2020 - 01.2021
- Maintained cleanliness and organization of front desk area.
- Asked customers questions to meet special requests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered guest questions and referred to local points of interest.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered customer telephone calls promptly and appropriately handled needs.
Game Technician
Dave & Buster's
08.2015 - 08.2017
- Installs and repairs both mechanical and circuitry issues in arcade games.
- Can readily identify most common problems with components like controls and audio systems
- High level of communication with internal and external customers required for excellent customer care.
- Conducted routine rounds through game room floor to check and test games.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components.
- Cleans and maintains games on a regular schedule.
Winner Circle Attendant
Dave and Buster's
04.2013 - 08.2015
- Stocked and maintained product area for neat and clean appearance.
- Gave fast, friendly service and assistance to customers redeeming tickets for prizes.
- Created positive lasting impression to encourage customer to return for repeat good service and fun.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Photographer
JC Penny Portrait Studio
01.2014 - 11.2014
- Planned and prepared for on-location and studio shoots.
- Photographed high-quality images for various print and digital projects.
- Offered image proofs to help clients choose best photos from shoot.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Captured stunning images for variety of projects.
- Digitally edited photos to enhance appearance.
Auditor
RGIS Inventory Specialists
01.2013 - 10.2013
- Communicated with customers and store personnel.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Performed data entry and completed proper paperwork.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Completed physical inventory counts each month.
Customer Care Associate
The Children's Place
11.2012 - 04.2013
- Provided stellar customer service through good attitude, knowledge of current sales, promotions and merchandise
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Window display arrangements and store maintenance
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sandwich Artist
Subway Sandwich Shoppe
01.2012 - 04.2013
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Delivered superior customer service focused on quality and meeting customer needs.
Education
GED -
Workforce Development Agency
Lansing, MI12.2012
Skills
Professional Service Standards
Timeline
Strategic Accounts Support Specialist
Campspot
07.2024 - Current
IT Support Specialist
Sutherland Global
05.2023 - Current
Bartender
Shepherd Bar and Restaurant
03.2022 - 03.2023
Front Desk Associate
Dave And Busters
09.2020 - 01.2021
Bartender
Dave & Buster's
08.2017 - 10.2021
Game Technician
Dave & Buster's
08.2015 - 08.2017
Photographer
JC Penny Portrait Studio
01.2014 - 11.2014
Winner Circle Attendant
Dave and Buster's
04.2013 - 08.2015
Auditor
RGIS Inventory Specialists
01.2013 - 10.2013
Customer Care Associate
The Children's Place
11.2012 - 04.2013
Sandwich Artist
Subway Sandwich Shoppe
01.2012 - 04.2013
GED -
Workforce Development Agency