Amber Hartfile
EPIC Restoration, LLC
Martins Ferry,OH
1
Certification
22
years of professional experience
Results-oriented Manager with over 15 years of supervisory experience and nine promotions. Expertise in project oversight, strategic planning, budget management, and risk assessment enhances collaboration and drives success. Commitment to customer service has led to repeat engagement from high-profile clients. Thrives in both independent and team settings, aligning efforts with company objectives while addressing diverse client needs.
Work History
Project Manager
3 Years 9 Months- Handled emergency property damage restoration projects from inspection to completion to maintain safety and structural integrity. Guided teams in assessing, planning, and executing emergency services. Conducted thorough site inspections, documenting findings and taking photographs. Supervised, trained, and scheduled mitigation leads and crews. Monitored compliance with safety regulations. Facilitated communication among adjusters, clients, team members, subcontractors, estimators, and administration. Documented detailed records, including moisture logs and photographs, to ensure compliance and support project tracking. Trained crew members on program compliance and OSHA regulations. Created and managed crew schedules. Participated on-site with mitigation and construction efforts. Managed insurance documentation and claims processes with adjusters for timely resolutions. Budgeted projects effectively to support company objectives.
- Transitioned to elevated position effective October 2025.
- Directed cross-functional teams to execute restoration projects efficiently and within budgetary constraints.
- Designed and implemented strategic project plans aimed at meeting client requirements and complying with industry regulations.
- Directed resource allocation strategies to optimize workforce deployment across multiple projects.
Lead Mitigation Technician/On-Site Supervisor
3 Years 6 Months- Safely and compliantly managed all components of hazardous components of fire, smoke, water, sewage and mold damage to private homes, professional buildings and/or to commercial spaces. Provided professional interactions with customers. Reviewed the scope of work with customers. Performed emergency water extraction and demolition. Ability to accurately scope mitigation projects and communicate effectively with Project Manager(s). Thoroughly documented all non-salvageable contents on site. Made quick decisions for the use of company equipment to make the job more effective and cost saving. Used multiple tools for extraction, demolition, and clean-up. Demolished areas of buildings affected by water, fire, sewage, or mold that are deemed non-salvageable. Operated company vehicles for efficient transportation of materials and staff. Managed and directed mitigation technicians during on-site operations. Practiced safe work environments during all weather conditions on jobsites. Provided excellent customer service with homeowners and guided them on steps that need to be taken while working in their homes on fire, water, sewage, and mold jobs. Followed all instructions from the supervisor and communicated effectively if findings deterred from the initial scope of work. Trained new employees on safety protocols and site procedures, fostering a culture of safety and compliance. Directed, coached, and provided valuable feedback to employees or the Project Manager of employees on-site. Completed all reporting in different systems used within insurance companies for updates on status of projects as well as new findings or cost savings to the insurance for their clientele. Resolved customer issues as the need arises. Ensured adherence to health and safety regulations on job sites, promoting a safe work environment for all team members. Participated in problem solving and practiced continuous improvements to handle jobs efficiently and yet timely.
- Operated specialized equipment for water extraction and damage mitigation.
- Assessed property conditions to determine appropriate restoration procedures.
- Collaborated with insurance representatives to facilitate claims processes.
- Operated equipment for water and fire damage restoration projects.
- Assessed property damage to determine necessary mitigation strategies.
- Trained junior technicians on industry best practices and safety protocols.
Crew Leader
3 Years 2 Months- Trained and led 25-75 crew members in various locations throughout the day and closed facilities at the end of the day. Managed transportation of crew members in company vehicle to various locations daily in diverse weather conditions, checking on progress and documenting accordingly. Maintained a clean and comfortable environment for all guests and workers daily. Hands-on training and ability to run all housekeeping operations in place of the Director. Closely monitored the attention to details of employees/guests and submitted all repair requests or safety issues. Reviewed employee performance and developed improvement plans for the Director's approval. Trained newly hired room attendants on company policies, cleaning procedures and customer service expectations. Monitored employee performance to ensure completion of duties and tasks during their shifts.
- Led team in delivering exceptional guest services and program experiences.
- Trained and mentored staff to enhance operational efficiency and teamwork.
- Implemented safety protocols, ensuring compliance with organizational standards.
Owner & Operator
4 Months- Traveled to various locations to capture photographs for my freelance photography business. Sold photography in multiple states, cultivating strong relationships with buyers.
- Managed all aspects of photography business operations, ensuring seamless workflow and client satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new clients.
- Oversaw scheduling and coordination of photo shoots, optimizing resource allocation for maximum efficiency.
Head Cashier
5 Years 6 Months- Responsibilities included, but were not limited to, managing all cashiers on the Front End, Customer Service, Lumber, and Garden Center areas. Proactively resolved all customer issues while maintaining the company's policies and procedures in mind. I oversaw training of new team members and mentored each to promote productivity. Addressed customer requests through verbal, written, and face-to-face interactions, providing knowledgeable service and support. Answered multiple phone lines. Reviewed online inventory. Oversaw training of new team members and mentored each to promote productivity, accuracy, sales while maintaining customer service. Educated customers on sales and recommended best products to enhance their shopping experience.
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on customer service standards and operational procedures.
- Implemented cash handling protocols, enhancing security and reducing discrepancies.
Assistant Manager/Manager
5 Years 2 Months- Opened and closed the store, managed all store budgets, assets, and losses. Met budget goals on a daily, weekly, and monthly basis. Resolved customer issues by investigating, answering questions, and building rapport, resulting in improved customer satisfaction. Hired and trained all employees. Monitored security issues and collaborated with law enforcement to enhance store safety. Stocked and restocked shelves to maintain inventory levels. Ordered inventory. Reorganized sales floor to meet company demands. Directed and supervised all employees in sales. Conducted employee evaluations, facilitated staff promotions and demotions, and terminated employees when necessary. Attained promotion to Manager. Reported all assets, losses, and gains for floor inventory. Daily count register to balance and make deposits appropriately nightly. Monitored security issues and minimized shrinkage. Worked with law enforcement professionals and built a rapport with them for security measures of store inventory supplies. Created employee work schedules to ensure adequate staffing and operational efficiency. Reviewed, signed and reported all payroll to the company.
Education
High School Diploma
Skills
Effective problem resolution
Successful problem solver
Motivational leadership
Collaborative team player
Project management
Trained & Experienced
Risk management
Focused & determined
Dependable
Verbal communication
Relationship building
Verbal and written communication
Professional and personal
Certification
- WRT/ASD IICRC Certification
- IICRC Certified
- Certified Fire & Smoke Restorer
Timeline
Project Manager
EPIC Restoration, LLC
08.2022 - 05.2026Read More
Lead Mitigation Technician/On-Site Supervisor
Panhandle Cleaning & Restoration
01.2019 - 07.2022Read More
Crew Leader
YMCA of the Rockies
10.2015 - 12.2018Read More
Owner & Operator
Amber Rose Images
05.2015 - 09.2015Read More
Head Cashier
Lowe’s Home Centers, Inc.
11.2009 - 05.2015Read More
Assistant Manager/Manager
Spencer Gifts
09.2004 - 11.2009Read More
Martins Ferry High School
High School Diploma
Read More
Recognitions
Employee of the month after first month of employment at Lowe’s., Most dependable leader at the YMCA., Outstanding customer service awards 5 years in a row., Safest driver through all weather conditions at the YMCA., Good rapport with homeowners when disaster strikes their homes, commercial properties, and professional businesses., Great feedback and reviews with homeowners and professional businesses after job completion.