Amber Hartse
Grand Rapids,MN
Summary
Dynamic Front of House Manager with a proven track record at Sammy's Pizza, excelling in guest relations and conflict resolution. Enhanced customer satisfaction through effective staff training and streamlined operations, fostering a positive dining experience. Skilled in POS system operations and team oversight, driving quality standards and operational efficiency.
Overview
8
8
years of professional experience
Work History
Front of House Manager
Sammy's Pizza
08.2017 - Current
- Managed front of house operations, ensuring high standards of service and customer satisfaction.
- Trained and supervised staff on service protocols and menu knowledge to enhance team performance.
- Developed and implemented processes to streamline workflow and improve efficiency in service delivery.
- Coordinated reservations, table assignments, and special events to optimize guest experiences.
- Monitored dining area for cleanliness and organization, addressing issues promptly to maintain ambiance.
- Handled guest complaints effectively, transforming challenges into opportunities for improved service.
- Conducted regular staff meetings to promote communication, share feedback, and reinforce operational goals.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Education
High School Diploma - General Studies
Greenway Highschool
Coleraine, MN06.1997
Skills
- Guest relations
- Conflict resolution
- Staff management
- POS system operations
- Complaint handling
- Restaurant operations
- Time tracking
- Staff motivation
- Reservation management
- Staff supervision
- Quality standards
- Policy enforcement
- Promotional events
- Customer feedback analysis
- Team oversight
- Task delegation
- Billing oversight
- Upselling strategies
- Assignment delegation
- Point of sale systems
- Floor management
- Hygiene standards
- Customer service delivery
- Critical thinking
- Problem-solving
- Collaboration and teamwork
- Employee supervision
- Money handling
- Relationship building
- Calm and pleasant demeanor
- Sales promotion
- POS terminal operation
- Labor and overhead cost estimation
- Front of house management
Timeline
Front of House Manager
Sammy's Pizza
08.2017 - Current
High School Diploma - General Studies
Greenway Highschool
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