Amber Hassan
Williamstown
Summary
Administrative and operations professional with 15+ years of experience providing executive support, managing office functions, coordinating schedules, and delivering high-level customer service. Strong background in event coordination, staff supervision, recordkeeping, payroll support, and workflow management. Recognized for reliability, organization, and the ability to manage multiple tasks in fast-paced environments. Seeking an administrative or secretary role utilizing strengths in scheduling, documentation, communication, and team coordination.
Overview
18
18
years of professional experience
Work History
Senior Sales Manager
Lucky Strike Entertainment LLC
04.2021 - Current
- Re-hired after COVID shut down in the Sales Department
- Promoted 4 times due to strong performance and expanding responsibilities.
- Fiscal Year 2025 booked over 1.2 million in event revenue
- Streamlined sales processes, improving efficiency and reducing response times for client inquiries.
- Mentored junior sales staff, providing guidance on best practices and career development strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Fostered strong relationships with key clients, resulting in increased customer loyalty and retention.
Office Manager
Rutgers University
09.2019 - 04.2021
- Coordinated office operations, ensuring efficient workflow and communication among departments.
- Managed scheduling for executive meetings, optimizing time management and resource allocation.
- Developed and implemented office policies to enhance operational efficiency and compliance.
- Trained and mentored administrative staff, fostering professional growth and team collaboration.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
General Manager
Bowlero Corp
09.2007 - 09.2019
- Developed and implemented performance metrics to track team productivity and drive continuous improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Arts - English
Rowan University
Glassboro, NJ12-2013
Associate of Arts -
Rowan College At Gloucester County
Sewell, NJ05-2011
Skills
- Data entry
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- Customer and client relations
- Scheduling and calendar management
Timeline
Senior Sales Manager
Lucky Strike Entertainment LLC
04.2021 - Current
Office Manager
Rutgers University
09.2019 - 04.2021
General Manager
Bowlero Corp
09.2007 - 09.2019
Bachelor of Arts - English
Rowan University
Associate of Arts -
Rowan College At Gloucester County