Amber Haven
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Services Specialist 3
Oregon Department Of Human Services
09.2021 - Current
- Enhance client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Streamline application processing times by maintaining thorough knowledge of program rules, regulations, and requirements.
- Collaborate with team members to ensure consistent delivery of services and optimal client outcomes.
- Establish rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
- Reduce errors in case management by consistently updating client information in the database system.
- Demonstrate attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Prevent unauthorized access to sensitive client files by adhering strictly to established security protocols regarding document storage and disposal.
- Enhance client self-sufficiency through the provision of referrals to applicable community resources and support services.
- Communicate with people from various cultures and backgrounds on application process.
- Assist clients in understanding complex program requirements through clear explanations and provision of informational resources.
JOBS Navigator
Equus Workforce Solutions
09.2019 - 09.2021
- Develop community relationships
- Monitor Job Search activities
- Develop and monitor work experience opportunities for TANF participants
- Experience with strength-based case management and assessing customers’ strengths & service needs.
- Interview potential employers and our customer to assess needs of both
- Communicate with employers about the JOBS Plus with rules and regulations
- Adhere to federal labor laws when placing participants in WE and JOBS Plus
- Manage diverse caseloads
- Narrate all interaction with participants in TRACS database
- Inputting attendance and calculate hours to determine participation requirements
- Manage participant progress towards achieving goals by creating and updating plans
- Assist individuals transitioning into self-sufficiency
- Aid in determining eligibility for proper steps of the JOBS program.
- Complete daily and monthly reports for participants served by deadline
- Collaborate with Family Coaches to assess needs of participants in the JOBS program
- Facilitate Roadmaps to Success Workshop to develop job readiness skills
- Directly assist with job search activities, life skills, resume building and interview preparation
- Meets with participants to identify barriers to employment and develop strategies to manage these issues
- Maintains complete, accurate and timely case notes and related records in manual and or electronic systems
- Outreach to referrals, leads, employers, community resources and potential participants
- Responsible for knowing, explaining and implementing rules & regulations; policies and procedures
- Aid individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing
- Assessing client family strengths and needs, connecting families to other resources and programs.
Behavior Intervention Assistant
Warrenton School District
08.2016 - 08.2019
- Provided support for teachers and students in a behavior consortium classroom
- Worked with students who exhibited angry, aggressive, withdrawn or other correctable behaviors
- Assisted students, individually or in groups, with lesson assignments to present or reinforce learning concepts
- Worked with children and families from diverse backgrounds
- Focused on solving conflict by use of motivational interviewing technique
- Maintaining confidentiality
- Identifying developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Remaining open to others’ ideas and contributed to building a positive team spirit
- Demonstrated ability to successfully work with children of varying disabilities
- Created positive behavior strategies for children while promoting positive reinforcement
- Maintaining a database for mental health professionals.
- Followed policies, rules, and procedures
Education
High School Diploma -
Naselle - Grays River Valley School
Naselle, WA06.1998
Skills
- Written and Verbal Communication
- Proficient in Microsoft Outlook
- Community Outreach
- Team Collaboration
- Organizational Skills
- Interviewing Skills
- Collaborative Approach
- Conflict Resolution
- Multicultural Awareness
- Effective Communication
Certification
The Oregon Coalition Against Domestic & Sexual Violence maintains a web-based core advocacy training
Timeline
Human Services Specialist 3
Oregon Department Of Human Services
09.2021 - Current
JOBS Navigator
Equus Workforce Solutions
09.2019 - 09.2021
Behavior Intervention Assistant
Warrenton School District
08.2016 - 08.2019
High School Diploma -
Naselle - Grays River Valley School
The Oregon Coalition Against Domestic & Sexual Violence maintains a web-based core advocacy training