Amber Hawkins
Columbus,OH
Summary
Highly ambitious, resourceful, and detail-oriented professional with a strong focus on organization and time management. Thrives under pressure and excels both as an independent worker and a collaborative team player. Known for being people-oriented and driven by a passion to continuously grow and advance in my career. Seeking a position that offers limitless opportunities for progression.
Overview
5
5
years of professional experience
Work History
Emergency Room Technician
Wellstar Health System
10.2023 - 06.2024
- Responded quickly to medical emergencies in the emergency room, assisting with patient assessment and treatment under the direction of the healthcare team
- Managed and maintained emergency room equipment and supplies, ensuring they were fully stocked and readily available for use
- Collaborated with emergency room staff to deliver quality patient care in a fast-paced and high-stress environment
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Participated in ongoing professional development opportunities such as training sessions or workshops to stay current on best practices in emergency medicine.
- Ensured compliance with infection control protocols through rigorous adherence to proper hand hygiene practices and sanitization of equipment after each use.
- Reduced wait times by effectively triaging patients to prioritize treatment based on the severity of their conditions.
- Assisted in preparation and maintenance of patient charts, documenting all care given.
Customer Service Representative
Ohio Department of Medicaid
03.2022 - 07.2023
- Conducted eligibility screenings and determined qualification for Medicaid benefits for Ohio residents
- Created and maintained detailed records of Medicaid recipients and monitored compliance with program requirements
- Participated in meetings and training sessions to stay current on changes in Medicaid laws and procedures
- Analyzed and interpreted Medicaid policies and regulations to provide guidance and support to program participants
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Office Professional
Ohio Department of Education
12.2021 - 03.2022
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed scheduling for multiple conference rooms, ensuring timely meetings and optimal use of space.
Adjudicator
Ohio Department of Job and Family Services
11.2020 - 07.2021
- Demonstrated ability to review and analyze legal documents to make fair and accurate decisions in compliance with regulations and policies
- Conducted thorough investigations into claims and disputes, gathering relevant information and evidence to support adjudication processes
- Skilled in writing clear, concise, and well-reasoned decisions and rulings, documenting findings and providing rationale for adjudication outcomes
- Evaluated claims by analyzing case files, conducting interviews, and reviewing relevant documentation.
- Improved claim processing times by implementing efficient workflows and prioritizing urgent cases.
- Built a reputation for professionalism and integrity through consistent adherence to ethical standards during the adjudication process.
- Managed a caseload of complex claims, ensuring proper handling and timely resolution for optimal outcomes.
- Reduced errors in claims adjudication through diligent review of policies and thorough investigation of claims.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Patient Support Assistant
Nationwide Children's Hospital
10.2019 - 11.2020
- Provided direct assistance to patients by helping with activities of daily living, mobility, and personal care as needed
- Supported nursing staff by ensuring patient rooms are clean, fully stocked, and organized
- Assisted with transporting patients to appointments, tests, and procedures within the healthcare facility
- Effectively communicated with patients, families, and healthcare team members to ensure a positive and safe environment
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Reduced risk of infections through strict adherence to infection control protocols within the facility.
- Assisted nursing staff with patient care, improving overall efficiency and quality of service.
- Provided emotional support to patients and their families during difficult times, easing anxiety and stress.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Cleaned, sanitized and moved hospital equipment.
- Followed HIPPA guidelines
- Demonstrates competence in providing age-appropriate care and service for pediatric patients from birth to 21 years, and selected adults.
Occupational Therapy and Physical Therapy Aide
Nationwide Children's Hospital
01.2019 - 10.2020
- Assisted occupational and physical therapists in providing treatments and interventions to patients with varying needs and conditions
- Maintained and organized therapy equipment and supplies to ensure efficient and safe delivery of therapy services
- Supported patients during therapy sessions, demonstrating proper techniques and providing encouragement and motivation
- Collaborated with healthcare team members to create a positive and supportive environment for patients during therapy session.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
- Demonstrates competence in providing age-appropriate care and service for pediatric patients from birth to 21 years, and selected adults.
- Smoothly assisted, positioned, and secured patients at therapy devices to support safe treatment protocols.
Education
Equivalency Diploma -
Ohio High School
Columbus, Ohio12.2004
Skills
- HEAT
- Collecting Medical Samples
- Orthopedic Splint Application
- 12-lead EKG Monitoring
- Palliative Care Awareness
- Epic
- Microsoft Office
- Medical Terminology
- Interpersonal
- Active Listening
- Outlook
- Sharepoint
- Microsoft Teams
- Zoom
- Excel Spreadsheet
- 35 WPM
- Google Docs
- Windows 10
- Preceptor
- CPR/BLS
- Medical Office
- Triage
- Patient Care
- Basic patient care
- Wound care
- Cardiac monitor
- Measuring and monitoring vitals
- Medical terminology
- Information documentation
- Pediatric care
- Geriatric care
- Seizure management
- Phlebotomy techniques
- Customer engagement
- Patient relations
- Records management
- HIPAA
- Critical thinking
- Patient confidentiality
- Documentation skills
- Insurance verification
- Appointment scheduling
- Medical office procedures
- Administrative functions
- Schedule coordination
- Problem-solving
- Office organization
- Outlook
- Excel
- Google Docs
- Timekeep
- Interpersonal Skills
- Multitasking Abilities
Timeline
Emergency Room Technician
Wellstar Health System
10.2023 - 06.2024
Customer Service Representative
Ohio Department of Medicaid
03.2022 - 07.2023
Office Professional
Ohio Department of Education
12.2021 - 03.2022
Adjudicator
Ohio Department of Job and Family Services
11.2020 - 07.2021
Patient Support Assistant
Nationwide Children's Hospital
10.2019 - 11.2020
Occupational Therapy and Physical Therapy Aide
Nationwide Children's Hospital
01.2019 - 10.2020
Equivalency Diploma -
Ohio High School
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