Amber Hayes
Montrose,IA
Summary
Hello! I am an Bachelors student majoring in Law Enforcement and Justice Administration committed to learning, developing skills in to use in my law enforcement career. I am most interesting in learning about Juvenile Justice and Criminal Law. I am self-directed with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Support Center Technician
WIU University Technology Center
08.2022 - Current
- My responsibilities included Opening the support center walk in, Answering the incoming phone calls to the Utech call center and providing help with day to day technical issues, Creating support tickets for the full-time staff, Helping with customers coming in to the walk in, Transferring calls to the appropriate worker, Installing/ restocking printers remotely, Installing approved software remotely, Resetting university member’s passwords
ER Patient Access Specialist- (Currently Registry)
McDonough District Hospital
02.2023 - Current
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Lifeguard
Western Illinois University
08.2020 - 01.2023
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions monthly.
Aquatics Manager
Camp Liberty
06.2022 - 08.2022
- My responsibilities here include: Opening and closing the pool, including clean up, Making and responding to radio checks and emergency radio signals, Leading training in-services for staff regarding the E.A.P
- Conducting lifeguard skill checks, operating the pool vacuum and documenting chemical logs, being a part of the leadership team that included leading camp announcements, answering questions from staff members and parents, and giving guidance as needed.
- Enhanced swimmer safety by implementing and enforcing strict pool rules and guidelines.
Lifeguard and Head Lifeguard
Fort Madison Public Pool
07.2016 - 07.2020
- I have worked at the Fort Madison City Pool as a lifeguard for 2 years and 3 years as head guard management, as well as teaching WSI for all 5 years
- My job responsibilities as a head lifeguard included: Cleaning the pool, bathrooms and the pool area daily, guarding pool patrons and pool area, planning and working with guests to plan events at the pool, training first year lifeguards, operating the pool as head guard most workdays,
- Creating weekly schedules for the lifeguards, communicating any potentially dangerous elements of the facility to the Aquatics Coordinator, maintaining the safety of the members in and around the pool and communicate and enforce all regulations and pool rules, supervising aquatics facilities, testing the water and chemicals and record results to make sure water is accessible for members,
- Took inventory of various equipment, scheduled appointments and assisted office staff, opening and closing the facility, teaching WSI, operating the cash register
Waitress and Kitchen Staff
Mount Hamill Tap
07.2012 - 07.2020
- I started working at my Family business in 2012 and have been helping out ever since
- I worked 6 years in the kitchen and 2 years out front as a waitress
- My job responsibilities included: Greet guests and patrons personally, Offer appropriate seating arrangements, Continuously staying up to date with the restaurant’s scheduled events, Working the cash register, Working in a high stress environment, Handling unhappy patrons, Communicating with the different co workers
Education
Bachelor of Science - Law Enforcement And Justice Administration
Western Illinois University
Macomb, IL08.2024
Skills
- Microsoft Word and Excel Efficiency
- Risk Management
- Computer Literacy
- HIPAA Compliance
- Data Entry Proficiency
- Professionalism and Ethics
- Empathy and Compassion
- Telephone Etiquette
- Calm and Effective Under Pressure
- Customer Service
Certification
Life guarding with CPR/AED for Professional Rescuers and First Aid, American Red Cross, 06/10/22- 6/10/2024
Timeline
ER Patient Access Specialist- (Currently Registry)
McDonough District Hospital
02.2023 - Current
Support Center Technician
WIU University Technology Center
08.2022 - Current
Aquatics Manager
Camp Liberty
06.2022 - 08.2022
Lifeguard
Western Illinois University
08.2020 - 01.2023
Lifeguard and Head Lifeguard
Fort Madison Public Pool
07.2016 - 07.2020
Waitress and Kitchen Staff
Mount Hamill Tap
07.2012 - 07.2020
Bachelor of Science - Law Enforcement And Justice Administration
Western Illinois University