Amber Headrick
Easley,SC
Summary
Accomplished Strategic Business Manager with a proven track record at TD Synnex, enhancing customer satisfaction and increasing revenue through effective operations management and cross-functional team coordination. Skilled in customer relationship management and verbal communication, adept at fostering productive partnerships and optimizing financial performance. Demonstrated success in improving productivity and profitability with a keen focus on organizational development.
Overview
6
6
years of professional experience
Work History
Strategic Business Manager I
TD Synnex
12.2022 - Current
- Evaluated employee performance metrics regularly, providing constructive feedback designed to improve productivity levels among team members.
- Optimized supply chain management, leading to reduced lead times and enhanced customer satisfaction.
- Developed productive partnerships with key stakeholders, resulting in increased revenue and market share.
- Harmonized departmental goals by cultivating a collaborative work environment where employees actively shared information and best practices.
- Increased profitability by conducting thorough financial analyses and identifying areas for cost optimization.
Customer Service Representative
Concentrix
09.2018 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate Of Applied Science - Medical Assisting
Kaplan University
Davenport, IA08.2014
Skills
- Operations management
- Cross-functional team coordination
- Organizational development
- Product management
- Customer service
- Verbal and written communication
- Customer relations
- Customer relationship management
- Documentation and reporting
- Issue resolution
Timeline
Strategic Business Manager I
TD Synnex
12.2022 - Current
Customer Service Representative
Concentrix
09.2018 - 12.2022
Associate Of Applied Science - Medical Assisting
Kaplan University