Amber Heard
Lee's Summit,MO
Summary
Educational professional with substantial experience in classroom settings. Proven track record of fostering positive learning atmosphere and addressing varied student needs. Known for effective teamwork and flexibility to meet changing educational demands.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
Kelly Educational Services
09.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Supervised lunchroom and recess activities.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Quality Assurance Team Lead
SelectQuote Senior
09.2020 - 06.2024
- Communicated directly with QA team to resolve user-reported problems and questions.
- Coached and motivated 10-person QA team to develop competencies.
- Supported development of materials, aids and curriculum to direct staff in procedures and operations.
- Updated training database to help resolve common issues.
- Created requirements for milestones and monitored completion of tasks for QA team.
- Ensured compliance with industry standards by conducting regular audits on internal processes and documentation practices.
Production Worker
Adient
06.2016 - 02.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
Caregiver, Special Needs
Heartland Residential Care
05.2015 - 05.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Associate of Arts - Early Childhood Education
Metropolitan Community College - Kansas City
05.2023
Skills
- Compliance with Operation Procedures
- Requirements Specifications
- Team Training
- Customer Experience
- Adaptable
- Relationship building and management
Timeline
Substitute Teacher
Kelly Educational Services
09.2024 - Current
Quality Assurance Team Lead
SelectQuote Senior
09.2020 - 06.2024
Production Worker
Adient
06.2016 - 02.2020
Caregiver, Special Needs
Heartland Residential Care
05.2015 - 05.2016
Associate of Arts - Early Childhood Education
Metropolitan Community College - Kansas City
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