Amber Heinbaugh
Chambersburg,United States
Summary
Dynamic professional with extensive experience at the Commonwealth of Pennsylvania, excelling in administrative support and human resources. Proven expertise in accurate data entry and customer service, effectively managing employee performance reviews and enhancing operational efficiency. Recognized for strong leadership skills and a commitment to fostering positive workplace relationships. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clerical Assistant II
Commonwealth of Pennsylvania
South Mountain, US
02.2024 - Current
- The employee in this job performs moderately complex clerical work within standard operating procedures
- Work involves office or program support functions in reviewing and processing data, information, forms, and other documents; and includes the keyboarding of data and information into computer systems
- The employee provides clerical support to the Nursing Department and medical staff at a nursing station which is located on the living area of the Facility
- The employee interacts with residents on a daily basis
- Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor
- This position is under the direction of the Director of Nursing
- The employee in this position performs moderately complex clerical functions for the nursing units with thoroughness and accuracy, to benefit the nursing department, residents, and all other departments
- Requisitions supplies; receives and delivers items to appropriate areas
- Completes APR's for requisition of supplies as necessary
- Maintains nursing station and bulletin board in neat and orderly fashion
- Updates and prints computer-generated list for census and other monthly schedules
- Acts as communications facilitator for station by answering telephone, delivering mail/messages, and relaying messages
- Notifies appropriate disciplines of changes in resident's condition, transfer, or discharge
- Provides on-the-job training as needed
- Provides coverage on other floors as needed
- Performs other related duties
- Gathers information through research of residents' records for review by medical personnel and outside consultants and enters the information into the residents' electronic health record (EHR)
- Maintains schedules for residents' treatment team meetings
- Maintains resident room placement roster
- Generates monthly bowel movement list, blood pressure, and weight schedule
- Prepares resident identification bracelets as needed
- Prepares maintenance work orders
- Attends in-service meetings and other educational programs to enhance proficiency and keep current with procedures
- Operates office equipment such as computer, photocopier, printer, shredder, addressograph, calculator, and camera
- Prepares clinical records for new admissions and readmissions
Human Resources Assistant
Commonwealth of Pennsylvania
Camp Hill, US
08.2021 - 01.2023
- Responsible for the administrative support for overall Human Resource functions in the HR Office
- Administer the Employee Performance Review Program
- Assist in administering the SEAP and CDL programs and providing support for the following functions: managing Labor Relations related files and correspondence, posting records to Official Personnel Files, developing ACA files, and assisting in the VA and OJT Programs
Department Service Officer
American Legion Department of Pennsylvania
Wormleysburg, US
09.2020 - 04.2021
- Functions on behalf of veterans providing a comprehensive range of services for veterans and their beneficiaries
- Advocating on behalf of the interests of veterans and their beneficiaries by the prosecution of claims for benefits in programs administered by the U.S
- Department of Veterans Affairs (USDA)
- Assist veterans and their beneficiaries in successfully navigating veterans benefit programs throughout all stages of the process, starting with the preparation and presentation of claims to the USDA
- Develop appeal briefs and represent the veteran in the appeal process resulting from unfavorable decisions rendered by USDA
- Provide training to Post level Service Officers and the general public to ensure they are current with any changes in laws affecting veterans programs
- Engage in a comprehensive and ongoing outreach program in order to apprise veterans of the benefits and services available to them
- Carry out responsibilities in an independent manner within the parameters of current federal and state laws, regulations and department procedures
Document Imaging Specialist
ICM Document Solutions
Chambersburg, US
08.2019 - 03.2020
- Prep documents
- Scan documents
- Q/A documents
- Bookmark documents
Patient Service Representative
UPMC Pinnacle
Mechanicsburg, US
02.2019 - 05.2019
- Register and discharge patients
- Handle co-payments, billing, and self pay transactions
- Deal with insurance companies and workers comps
- Welcome patients
- Handle money transactions
- Handle paperwork
- Schedule patients for different tests that doctors would order
- Receive approval or denial from insurance companies on tests
- Go over tests and paperwork for upcoming tests
- Get referrals from doctors offices or send referrals to other doctor offices if needed
- Microsoft office, fax, and multi-line telephone
- Order different labs if needed for studies
Military Police
U.S. Army
Multiple, US
08.2010 - 07.2018
- Protect peoples' lives and property on Army installations by enforcing military laws and regulations
- Control traffic, prevent crime, and respond to all emergencies
- Conduct force protection, anti-terrorism, area security, combat operations, and police intelligence operations
Patient Service Representative
Patient First
Mechanicsburg, US
07.2017 - 02.2018
- Register and discharge patients
- Handle co-payments, billing, and self pay transactions
- Deal with insurance companies and workers comps
- Welcome patients
- Handle money transactions
- Handle paperwork
- PAS system, Microsoft office, fax, and multi-line telephone
Food and Beverage Server
Lion Country Safari
Loxahatchee, US
03.2012 - 01.2013
- Prepares food
- Operates cash registers
- Deals with customer service
Ticket Taker
Cruzan Amphitheater
West Palm Beach, US
03.2009 - 01.2013
- Scanned tickets for entrance
Education
High School Diploma -
John I Leonard High School
Greenacres, FL05.2010
Skills
- Customer service
- Telecommunications Support
- Microsoft Office
- Insurance verification
- Workers Compensation Administration
- Proficient in Multi-Line Phone Operations
- Appointment Organization
- Leadership Development
- Training and Development
- Team Leader
- Team Leadership
- Management
- Administrative experience
- Accurate Data Entry
- Office Support
- Proficient in Medical Language
- Healthcare Administration Experience
- Healthcare Billing Expertise
- Medical administration
- Patient Medical Records Management
- Supervising Experience
- Medical receptionist
- EMR systems
- HIPAA
- Transcription services
- Office supply management
- Employee orientation
- Human Resources Management
- Employment and labor law
- Documentation review
- Employee performance reviews
- Interview scheduling
- Able Doc
- Attention to detail
- Employee relations
- Office Management
Assessments
- Management & leadership skills: Impact & influence, Proficient, 10/01/23
- Customer focus & orientation, Proficient, 10/01/23
- Medical billing, Proficient, 10/01/23
Certification
Professional In Human Resources, 10/01/23
Military Service
United States Army, United States, Sergeant, 03/01/10, 03/31/23, Afghanistan Campaign Medal with Campaign Star, Army Commendation Medal, Army Achievement Medal, Army Reserve Component Achievement Medal (2), National Defense Service Medal, Army Service Ribbon, Overseas Service Ribbon, Armed Forces Reserve Medal with M Device, NATO Medal, Florida Meritorious Service Ribbon
Personal Information
Authorized To Work: US
Affiliations
- Hiking
- Gardening
- Family Engagement
Languages
English
Native/ Bilingual
Accomplishments
- Afghanistan Campaign Medal with Campaign Star
• Army Commendation Medal• Army Achievement Medal
• Army Reserve Component Achievement Medal (2)
• National Defense Service Medal
• Army Service Ribbon
• Overseas Service Ribbon
• Armed Forces Reserve Medal with M Device
• NATO Medal
• Florida Meritorious Service Ribbon
References
References available upon request.
Timeline
Clerical Assistant II
Commonwealth of Pennsylvania
02.2024 - Current
Human Resources Assistant
Commonwealth of Pennsylvania
08.2021 - 01.2023
Department Service Officer
American Legion Department of Pennsylvania
09.2020 - 04.2021
Document Imaging Specialist
ICM Document Solutions
08.2019 - 03.2020
Patient Service Representative
UPMC Pinnacle
02.2019 - 05.2019
Patient Service Representative
Patient First
07.2017 - 02.2018
Food and Beverage Server
Lion Country Safari
03.2012 - 01.2013
Military Police
U.S. Army
08.2010 - 07.2018
Ticket Taker
Cruzan Amphitheater
03.2009 - 01.2013
High School Diploma -
John I Leonard High School
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