Amber Helms
Cape Girardeau,MO
Summary
Dynamic leader with proven expertise in employee training and shift leadership, starting with shift leading at Starbucks then becoming a corporate trainer for Hawker's. Excelled in fostering team development and enhancing customer service focus, significantly improving team performance and customer satisfaction. Skilled in cash handling and mentoring, adept at creating positive, achievement-oriented work environments.
Highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Quick learner and enthusiastic in taking on many roles to be a valuable team player.
Passionate about serving people and creating relationships to ensure quality experiences
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Manager/Lead Barista
Ziggi's Coffee
06.2022 - Current
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Volleyball Coach
NSSC Club
11.2020 - Current
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Developed players'' teamwork abilities by organizing team-building activities and fostering a positive team culture.
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Researched and implemented new training methods and technologies to increase athleticism.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Enhanced athletes'' skills through targeted drills, strength training, and individualized coaching.
- Developed and implemented useful and progressive training plans to improve skills of athletes of all ages and abilities.
- Collaborated with fellow coaches to share best practices, leading to overall program improvement.
Server/Cocktail Bartender
Mary Jane Bourbon & Smokehouse
03.2021 - 03.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Cultivated warm relationships with regular customers.
- Cash handling skills.
- Created unique cocktails for special events
Shift Leader
Marco's Pizza
07.2020 - 03.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Hostess/Server/Corporate Trainer
Hawker's Asian Street Fare
01.2018 - 07.2020
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Served food and beverages promptly with focused attention to customer needs.
- Traveled to assist in training employees for new restaurant openings
- Created training materials that were efficient and effective in a short period of time.
Barista Shift Supervisor
Starbucks
01.2015 - 05.2019
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Monitored food inventory and supplies to prevent waste.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Cash Register Operator
Jimmy Johns Gourmet Subs
02.2014 - 02.2015
- Enhanced store reputation with attentive service and accurate transaction processing.
- Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.
- Processed various forms of payment accurately, including cash, credit cards, checks, and gift cards.
- Greeted customers entering store and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Licensed Cosmetologist - Cosmetology
Aveda Institute
Jacksonville, FL05-2015
High School Diploma -
Cape Central High School
Cape Girardeau, MO05-2013
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Energetic and Enthusiastic
- Team Development
- Mentoring and Coaching
- Shift leadership
Certification
- Cosmetology
Timeline
Shift Manager/Lead Barista
Ziggi's Coffee
06.2022 - Current
Server/Cocktail Bartender
Mary Jane Bourbon & Smokehouse
03.2021 - 03.2022
Volleyball Coach
NSSC Club
11.2020 - Current
Shift Leader
Marco's Pizza
07.2020 - 03.2021
Hostess/Server/Corporate Trainer
Hawker's Asian Street Fare
01.2018 - 07.2020
Barista Shift Supervisor
Starbucks
01.2015 - 05.2019
Cash Register Operator
Jimmy Johns Gourmet Subs
02.2014 - 02.2015
Licensed Cosmetologist - Cosmetology
Aveda Institute
High School Diploma -
Cape Central High School