Amber Hendrix
Leander
Summary
Service-oriented Housekeeping Room Attendant known for ability to manage multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results. Also, a retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Overview
10
10
years of professional experience
Work History
Housekeeper
Holiday Inn Express
Troy
08.2024 - 03.2025
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Ensured that all health standards were met during cleaning operations.
- Disinfected telephones, light switches and other frequently touched objects.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Observed proper use of chemicals when cleaning various surfaces.
- Maintained a clean linen closet by folding sheets neatly on shelves.
Supervisor Housekeeper
Courtyard Marriott
Fort Worth
07.2023 - 03.2024
- Scheduled preventative maintenance for all housekeeping equipment.
- Assigned tasks to housekeeping staff, ensuring that all duties were completed in a timely manner.
- Performed daily inspections of guest rooms to identify maintenance needs.
- Coordinated activities between different departments such as Front Office or Maintenance.
- Organized inventories of linen, cleaning products and other items used by the Housekeeping Department.
- Provided guidance to team members to ensure proper completion of assigned tasks.
- Inspected and monitored housekeeping standards to ensure high quality of service.
Sales Associate
BX Exchange
Scott AFB
11.2018 - 04.2023
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Housekeeper
Holiday Inn Express
Austin
11.2016 - 09.2018
- Made the housekeeping boards every morning.
- Inspected the rooms after the housekeepers.
- Safely used chemical cleaning materials.
- Swept and washed all hard surface floors.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Changed bed linens and collected soiled linens for cleaning.
- Engaged positively with residents while cleaning their apartments and the common areas.
- Rotated linens in storerooms and replenished supplies when they were low.
- Verified that all storage areas and carts were clean and organized.
Sales Associate
Ross Stores Inc.
Cedar Park
11.2014 - 11.2016
- Maintained records related to sales.
- Prioritized and accomplished a wide range of tasks each shift.
- Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.
- Greeted customers and ascertained customers' needs.
- Served as a senior member of the customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.
- Stocked shelves and supplies and organized displays.
- Provided repeat customers with exceptional care and attention.
- Kept work areas clean and neat at all times.
- Updated computer inventory listings.
- Did the daily deposit and set up every cash register.
Education
High school diploma -
Rouse High School
Leander, TXSkills
- Detail-oriented
- Takes direction well
- Customer service
- Inventory management
- Problem solving
- Cash handling
- Loss prevention
- Cash register operation
- Stocking and replenishing
- Excellent people skills
- High energy
- Chemical handling
- Cleaning techniques
References
- Stephanie Pledger, Supervisor, Holiday Inn, 682-270-1054, Texasangel06731@aol.com
- Frances Weisnhore, Manager, Ross Dress for Less, 512-528-8305
- Dawn Taira, Supervisor, Base Exchange, 618-744-9830
- Dyanna Thomas, Manager, Courtyard, (346)730-1420
- Becky, Manager, (618) 667-2301
Timeline
Housekeeper
Holiday Inn Express
08.2024 - 03.2025
Supervisor Housekeeper
Courtyard Marriott
07.2023 - 03.2024
Sales Associate
BX Exchange
11.2018 - 04.2023
Housekeeper
Holiday Inn Express
11.2016 - 09.2018
Sales Associate
Ross Stores Inc.
11.2014 - 11.2016
High school diploma -
Rouse High School