Amber Hensel
Lower Burrell,PA
Summary
Results-driven leader with a background in strategic management and organizational growth. Skilled in developing and implementing business strategies, optimizing processes, and driving team performance. Known for adaptability, collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, with a focus on fostering productive and positive team culture.
Overview
25
25
years of professional experience
Work History
Director of Virtual Operations
Brain Balance Achievement Centers
04.2021 - 07.2025
- Oversee daily operations of the Program Coordinator Team to achieve sales quotas in a remote environment.
- Assess and enroll prospective candidates after identifying their program need virtually via Google Meet or Zoom.
- Present features and benefits of program.
- Maintain both domestic and international lead flow.
- Coordinate with Marketing to build effective promotions and resources.
- Utilize multiple means of communication to generate assessments.
- Fostered open communication channels for employees to voice ideas.
- Developed daily operations plan for implementing strategies to meet KPI's.
- Directed project planning and execution, driving timely delivery of key milestones within budget constraints.
Parent Support Manager
Brain Balance Achievement Centers
10.2019 - 04.2021
- Contact prospective domestic and international participants via phone, text, email, and video conferencing methods to determine program need, fit and readiness.
- Schedule assessments for local Brain Balance centers as well as the at-home program.
- Complete participant assessments, secure payment method and enrollment documents.
Master Admissions Representative
South College
06.2019 - 10.2019
- Responsible for recruiting, enrolling, and starting students monthly.
- Conduct student interviews.
- Ensure financial needs are met.
- Responsible for 125-175 daily calls.
- 140% Show rate.
Senior Admissions Representative
Brightwood Career Institute, Formerly Kaplan Career Institute
06.2008 - 09.2018
- Responsible for recruiting, enrolling, and starting students monthly and retaining over 100 students yearly.
- Organize and implement new student orientations, open houses, and planned events.
- Assisted students with support regarding transportation, housing, and daycare needs.
- Build relationships with financial aid, education, and guidance departments.
- Created articulation agreement with vocational schools. Responsible for 100+ outbound calls daily to meet and exceed admission and retention goals.
- Use high level understanding of student educational and career goals to effectively communicate information at job fairs, and one on one student meetings.
Senior Admissions Representative
Pennsylvania Culinary Institute
01.2005 - 06.2008
- Responsible for recruiting 250 qualified students by managing leads, scheduling appointments, attending job fairs, community outreach and conducting student interviews.
- Planned monthly events to increase student population.
- Trained co-workers and new employees on school programs and the admissions process.
- Completed group presentations in the tri-state area, increasing student enrollment.
Associate Director of Admissions
International Academy of Design & Technology
06.2002 - 08.2004
- Managed a team of Admissions Representatives providing training and lead flow to achieve monthly enrollments goals and yearly start goals.
- Developed and implemented monthly student events to improve student show rate, doubling start rates year over year.
- Worked with housing agent to secure new student living quarters.
Drug & Alcohol Counselor
Cornell Abraxas Center for Adolescent Females
06.2000 - 06.2002
- Performed weekly individual sessions with clients and daily group sessions.
- Completed reports on client progress.
- Monitored floor activity. Distributed client medications.
- Attended court hearings on client’s behalf.
Education
Master of Science - Higher Education - Administration & Leadership
Kaplan University
01.2012
Bachelor of Arts - Administration of Justice
University of Pittsburgh
01.2000
Skills
- Organizational Skills & Development
- Report Generation & Data Analysis
- Sales & Sales Operations
- Operations Process & Management
- Active Listener & Effective Communicator
- Teamwork & Collaboration
- Co-worker & Customer Relationship Building
- Critical Thinking & Problem Solver
- Ethics and integrity
- Excellent interpersonal skills
Timeline
Director of Virtual Operations
Brain Balance Achievement Centers
04.2021 - 07.2025
Parent Support Manager
Brain Balance Achievement Centers
10.2019 - 04.2021
Master Admissions Representative
South College
06.2019 - 10.2019
Senior Admissions Representative
Brightwood Career Institute, Formerly Kaplan Career Institute
06.2008 - 09.2018
Senior Admissions Representative
Pennsylvania Culinary Institute
01.2005 - 06.2008
Associate Director of Admissions
International Academy of Design & Technology
06.2002 - 08.2004
Drug & Alcohol Counselor
Cornell Abraxas Center for Adolescent Females
06.2000 - 06.2002
Master of Science - Higher Education - Administration & Leadership
Kaplan University
Bachelor of Arts - Administration of Justice
University of Pittsburgh
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