Amber Henson
Summary
Outgoing team player who wants everyone on the team to succeed! Looking to contribute my skills to a team who is in need of a positive mindset and strong work ethic. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Super friendly and loves to work hands on with children or anyone in need.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cashier
Winco
07.2022 - Current
- Cashier for a local fast paced grocery store
- I provide excellent customer service to each patron no matter the size of their cart
- I treat each individual with courtesy and respect while providing quick and efficient service
- I provide rapid problem solving and solutions to issues encountered during the check out process
- I maintain a clean and tidy work environment throughout the day
- I am a team player who is flexible with my work schedule and often help fill in staffing holes and/or assist team members who are in need.
Administrative Assistant
Red Wolf Pilot Car Service
06.2020 - Current
- Office assistant for local pilot car company responsible for piloting oversize loads throughout the valley
- Responsibilities include but not limited to: Providing excellent customer service for internal and external clients
- Answering incoming phone calls related to scheduling and dispatching jobs
- Maintaining accurate list of all jobs in process, scheduled and/or completed
- Ensuring receipt of all completed invoices at job completion
- Organizing and maintaining all records received in filing system Communicating all changes in daily throughput immediately and effectively Provide support to business owner and keeping a clean,tidy work space
Shift Manager
Burger King
01.2023 - 03.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Courtesy Clerk
Fry's Marketplace
10.2021 - 05.2022
- Customer service agent for a large local grocer
- My wide range of responsibilities included securing customers' goods, assisted customers throughout their shopping experience, organized and secured grocery carts, clean and sanitized work stations including carts, returned unwanted goods to the appropriate location, assisted internal and external clients thought shift, great team player who often helped fill in scheduling needs, trained and mentored new oncoming staff
Education
Shadow Ridge High School
Surprise, AZSkills
- Customer Service
- Data Entry
- Organization
- Records maintenance
- Receptionist
- Scheduling
- Table Bussing
- Guest Engagement
- Safe Food Handlings
Timeline
Server
Olive Garden
06.2023 - Current
Shift Manager
Burger King
01.2023 - 03.2023
Cashier
Winco
07.2022 - Current
Courtesy Clerk
Fry's Marketplace
10.2021 - 05.2022
Administrative Assistant
Red Wolf Pilot Car Service
06.2020 - Current
Shadow Ridge High School