Amber Hernandez
Edgewood,NM
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Office Manager
East Mountain Medical
Edgewood, NM
08.2021 - 03.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw quality control and productivity rates to increase revenue and production times.
Medical Assistant
East Mountain Medical
Edgewood, NM
04.2018 - 07.2021
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Ambulated, turned and positioned patients.
Medical Assistant
McLeod Medical Center
Edgewood, NM
03.2014 - 09.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Education
Certificate - Medical Assisting
Carrington College
Albuquerque, NM01.2014
Skills
- Office Management
- Policy and Procedure Modification
- CRM Software
- Staff Training
- Team Management
- Office Supplies and Inventory
- Client Correspondence
- Advanced Arrangements
- Information Security
- Sorting and Delivering Mail
- Maintenance Coordination
- Executive Calendars
- Friendly and Relatable
- System Updates
- Administration and Operations
- Maintenance Requirements
- Delegation and Work Assignment
- Remote Work Coordination
- Meeting Coordination and Support
- Special Event Projects
- Mail and Package Distribution
- Invoice and Payment Tracking
- Confidence and Drive
- Office Equipment Management
- Documentation
- Managing Appointments
Timeline
Office Manager
East Mountain Medical
08.2021 - 03.2022
Medical Assistant
East Mountain Medical
04.2018 - 07.2021
Medical Assistant
McLeod Medical Center
03.2014 - 09.2017
Certificate - Medical Assisting
Carrington College
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