Amber Hernandez
Lake Forest,CA
Summary
Hands-on Community Manager known for managing employees, issues and administrative tasks in fast-paced environments, who consistently demonstrates exemplary talents in customer service, policies and procedures' oversight and facility maintenance procedures. A solutions-oriented problem-solver with goal-oriented mindset, committed to leading and inspiring teams to achieve shared goals.
Overview
14
14
years of professional experience
Work History
Assistant Community Manager
Irvine Company Apartment Communities
Irvine, CA
11.2018 - Current
- Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention.
- Complete delinquency review, accounting month-end and process evictions according to all state, federal and/or local laws.
- Thorough knowledge and understanding of financial reporting, preparation of annual budgets and vendor contracts.
- Plan and execute promotional activities to drive community engagement and increase and retain resident occupancy.
- Provide leadership, guidance and support to all team members.
- Research best practices and develop strategies in response to strategic, legal, and technology-related requirements, to continue to add value to the company as whole.
Building Maintenance Coordinator
Irvine Company Apartment Communities
Irvine, CA
05.2018 - 11.2018
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
- Assisted service workers with problematic transactions and quickly rectify issues.
- Coordinated with contractors and vendors to enforce quality standards and timely completion of projects.
- Organized ongoing maintenance schedules to boost system performance and support building systems functionality.
Corporate Housing Representative
The Irvine Company Apartment Communities
Irvine, CA
07.2017 - 05.2018
- Worked closely with onsite community offices to ensure resident ledgers accurately reflect billing, payment, and other activity.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Managed inventory to provide customers with access to products in high demand.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
- Coordinated and managed vendor relations to secure access to resources and services needed.
- Processed client payments and updated accounts, analyzed accounts for delinquencies and other ongoing issues.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Resident Relations Representative
Irvine Company
Irvine, CA
10.2016 - 07.2017
- Provided highest level of customer service at all times
- Ensured properties maintained compliance with local, state and federal regulations.
- Solved resident relation issues in timely manner
- Maintained all filing, communication and record keeping in accordance with all state, federal and/or local laws including those related to fair housing and employment.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
Project Manager
Starpoint Resorts Group
Las Vegas, NV
08.2015 - 07.2016
- Based on provided scope and requirements translate them into tasks, schedule and assign tasks
- Tracked and analyzed project performance, cost performance, schedule and report to management on changes project scope, project schedule, and project costs, being able to suggest improvements
- Developed and initiated projects, managed costs, and monitored performance.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
Office Manager, •Personal assistant
Emma Kresser, CPA
Laguna Hills, CA
02.2010 - 07.2015
- Managed 15 fiduciary clients-Assisting with their professional and personal needs
- Reviewed and reacted to P&L, balance sheets, accounts payables, account receivables, and generated client billings
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Education
Bachelor of Arts - Business Administration, Entertainment and Tourism Management
California State University - Fullerton
Fullerton, CA05.2015
Skills
- Excellent communication skills
- Strong organizational skills
- Document management
- Employee Onboarding
- Time Management
- Critical Thinking
- Tenant and Eviction Laws
- Financial Budgeting and Reporting
Timeline
Assistant Community Manager
Irvine Company Apartment Communities
11.2018 - Current
Building Maintenance Coordinator
Irvine Company Apartment Communities
05.2018 - 11.2018
Corporate Housing Representative
The Irvine Company Apartment Communities
07.2017 - 05.2018
Resident Relations Representative
Irvine Company
10.2016 - 07.2017
Project Manager
Starpoint Resorts Group
08.2015 - 07.2016
Office Manager, •Personal assistant
Emma Kresser, CPA
02.2010 - 07.2015
Bachelor of Arts - Business Administration, Entertainment and Tourism Management
California State University - Fullerton