Amber Hernandez
Lake Forest,CA
Summary
Hands-on Community Manager known for managing employees, issues and administrative tasks in fast-paced environments, who consistently demonstrates exemplary talents in customer service, policies and procedures' oversight and facility maintenance procedures. A solutions-oriented problem-solver with goal-oriented mindset, committed to leading and inspiring teams to achieve shared goals.
Overview
14
14
years of professional experience
Work History
Assistant Community Manager
Irvine Company Apartment Communities
11.2018 - Current
- Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention.
- Complete delinquency review, accounting month-end and process evictions according to all state, federal and/or local laws.
- Thorough knowledge and understanding of financial reporting, preparation of annual budgets and vendor contracts.
- Plan and execute promotional activities to drive community engagement and increase and retain resident occupancy.
- Provide leadership, guidance and support to all team members.
- Research best practices and develop strategies in response to strategic, legal, and technology-related requirements, to continue to add value to the company as whole.
Building Maintenance Coordinator
Irvine Company Apartment Communities
05.2018 - 11.2018
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
- Assisted service workers with problematic transactions and quickly rectify issues.
- Coordinated with contractors and vendors to enforce quality standards and timely completion of projects.
- Organized ongoing maintenance schedules to boost system performance and support building systems functionality.
Corporate Housing Representative
The Irvine Company Apartment Communities
07.2017 - 05.2018
- Worked closely with onsite community offices to ensure resident ledgers accurately reflect billing, payment, and other activity.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Managed inventory to provide customers with access to products in high demand.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
- Coordinated and managed vendor relations to secure access to resources and services needed.
- Processed client payments and updated accounts, analyzed accounts for delinquencies and other ongoing issues.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Resident Relations Representative
Irvine Company
10.2016 - 07.2017
- Provided highest level of customer service at all times
- Ensured properties maintained compliance with local, state and federal regulations.
- Solved resident relation issues in timely manner
- Maintained all filing, communication and record keeping in accordance with all state, federal and/or local laws including those related to fair housing and employment.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
Project Manager
Starpoint Resorts Group
08.2015 - 07.2016
- Based on provided scope and requirements translate them into tasks, schedule and assign tasks
- Tracked and analyzed project performance, cost performance, schedule and report to management on changes project scope, project schedule, and project costs, being able to suggest improvements
- Developed and initiated projects, managed costs, and monitored performance.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
Office Manager, •Personal assistant
Emma Kresser, CPA
02.2010 - 07.2015
- Managed 15 fiduciary clients-Assisting with their professional and personal needs
- Reviewed and reacted to P&L, balance sheets, accounts payables, account receivables, and generated client billings
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Education
Bachelor of Arts - Business Administration, Entertainment and Tourism Management
California State University - Fullerton
Fullerton, CA05.2015
Skills
- Excellent communication skills
- Strong organizational skills
- Document management
- Employee Onboarding
- Time Management
- Critical Thinking
- Tenant and Eviction Laws
- Financial Budgeting and Reporting
Timeline
Assistant Community Manager
Irvine Company Apartment Communities
11.2018 - Current
Building Maintenance Coordinator
Irvine Company Apartment Communities
05.2018 - 11.2018
Corporate Housing Representative
The Irvine Company Apartment Communities
07.2017 - 05.2018
Resident Relations Representative
Irvine Company
10.2016 - 07.2017
Project Manager
Starpoint Resorts Group
08.2015 - 07.2016
Office Manager, •Personal assistant
Emma Kresser, CPA
02.2010 - 07.2015
Bachelor of Arts - Business Administration, Entertainment and Tourism Management
California State University - Fullerton