Summary
Overview
Work History
Education
Skills
Timeline
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Amber Hernandez

Tempe,AZ

Summary

I go above and beyond basic administrative tasks and take on multiple projects at once (completing  each with ease.)
 I have Excellent work ethic and strength in boosting company morale.
I continually maintain a positive attitude while interacting with demanding clients.
I am extremely Quality-focused and  committed to approaching administrative tasks with tenacity and attention to detail.
I am a Dedicated and focused hard worker who excels at prioritizing.
I am now seeking a role of increased responsibility.

Overview

14
14
years of professional experience

Work History

Server/Shift Supervisor

Denny's West Latham Street
Phoenix, AZ
03.2011 - 09.2017
  • Counted and verified all cash drawers against the day's, week, month and year's receipts
  • Consistently provided professional, friendly and engaging service
  • Routinely supported other areas of the restaurant as needed, including answering telephones and completing financial transactions for other staff.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Provided friendly and attentive service.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.​
  • Received frequent customer compliments for going above and beyond normal duties.
  • Assertively up-sold  alcoholic beverages, appetizers and desserts.
  • Delivered quality service by providing a warm and welcoming environment.
  • Assisted co-workers whenever possible.
  • Maintained high standards of cleanliness and sanitation.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Managed office supplies, vendors, organization and upkeep.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.

Receptionist / Front Office

Apache Junction High School
Apache Junction, AZ
08.2003 - 05.2007
  • Verified all bank transactions.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Opened and properly distributed employee mail & notices  around the office.
  • Screened all visitors and directed them to the correct employee or office.
  • Answered and quickly redirected up to 30+ calls per hour, while recording accurate messages.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Directed guests and routed deliveries and courier services.
  • Screened applicant resumes.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
  • Assisted with event planning, including associated travel and logistical arrangements.

Education

High School Diploma - undefined

Apache Junction High School
Apache Junction, AZ
2007

Skills

  • Works Well Under Pressure 
  • Follows Instructions Precisely
  • Professional phone etiquette
  • Articulate and well-spoken
  • Customer service-oriented
  • Excellent planner and coordinator
  • Appointment setting
  • Team building
  • Trustworthy and Reliable 
  • Always fulfills tasks On Time
  • Excellent Communication skills
  • Accurate and Detailed
  • Pleasant Demeanor
  • Multi-line phone Proficiency 
  • Critical Thinker 
  • Flexible
  • Independent (No supervision needed) 

Timeline

Server/Shift Supervisor

Denny's West Latham Street
03.2011 - 09.2017

Receptionist / Front Office

Apache Junction High School
08.2003 - 05.2007

High School Diploma - undefined

Apache Junction High School

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Amber Hernandez