Summary
Overview
Work History
Education
Skills
Languages
Timeline
background-images

Amber Hernandez

Cicero,IL

Summary

Dynamic Guest Advocate at Target with exceptional communication and strong empathy, enhancing guest satisfaction through personalized service and efficient problem resolution. Recognized for reducing wait times and improving customer relations, while adeptly managing stress in high-pressure situations. Committed to delivering outstanding customer service and fostering positive experiences.


Overview

7
7
years of professional experience

Work History

Guest Advocate

Target
04.2018 - Current
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Thomas Jefferson Highschool
Tampa, FL

Skills

  • Exceptional communication
  • Strong empathy
  • Stress tolerance
  • Guest relations
  • Customer service
  • Calm and professional under pressure

Languages

Spanish
Native or Bilingual

Timeline

Guest Advocate

Target
04.2018 - Current

Thomas Jefferson Highschool

Similar Profiles

CREATE PROFILE
Amber Hernandez