Amber Herron
Coldwater
Summary
Dedicated professional with extensive background in veterinary care, medical triage, and customer service. Proficient in animal handling, patient intake, clerical tasks, and team collaboration. Recognized for exceptional multitasking skills, ability to remain composed under pressure, and genuine passion for both human and animal welfare.
Overview
13
13
years of professional experience
Work History
Receptionist/Veterinary Technician
Hernando Animal Clinic and Surgery Center
03.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Answered phone promptly and directed incoming calls to correct offices.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
Triage Nurse
Memphis Children's Clinic
08.2020 - 02.2021
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Improved communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
- Educated patients on self-care strategies and preventative measures to minimize future health complications.
- Reduced wait times for patients by swiftly assessing their conditions and directing them to appropriate care providers.
Veterinarian Technician/Receptionist
Animal Medical Surgical Clinic
07.2018 - 07.2020
- Grooming/bathing/nail trims, etc.
- Answering phone and Answering questions for clients.
- Providing clients with products
- Keeping track of daily schedule and appointments
- Providing a experience for everyone around.
- Cleaning kennels and checking on hospitalized animals
- Surgical assistance
- Office management experience
Key Holder/Sales Lead
Dollar General
06.2016 - 10.2016
- Money handling
- Customer Service
- Organization
- Inventory
- Cashier
- Knowledge of products
- Communication skills
- Opener/closer
ICS Associate
Walmart
06.2014 - 06.2015
- Unloading products
- Organizing products for correct bins
- Labels products for correct bins
- Getting products to floor
- Organizational skills
- Quick learning
- Fast paced environment
Assistant Manager
Dollar Tree
01.2013 - 06.2014
- Money handling
- Customer service
- Organization skills
- Bank runs
- Inventory control
- Unloading products
- Stocking products
- Cleaning floors, windows.
Waitress/Cashier
Waffle House
04.2012 - 01.2013
- Customer Service
- Cashier
- Money handling
- Serving food/drinks
- Took orders
- Prepped lunch, dinner and orders
- Served food
- Checked on customers and guests frequently
- Welcomed guests as they arrived
- Bussed tables
- Handled a high volume of customers regularly
- Set up payments by POS
Education
GED - GED
Northwest Mississippi Community College
Senatobia, MS05.2012
Skills
- Medication Administration
- Hospital Experience
- Customer service
- Veterinary Technician Experience
- Front Desk
- Assistant Manager Experience
- Animal Handling
- Phone Etiquette
- Critical Care Experience
- Dog Handling
- Laboratory Experience
- Pet Grooming
- Kennel Experience
- Time Management
- Computer Skills
- Animal Care
- Nursing
- Sales
- Phlebotomy
- QuickBooks
- Veterinary Assistant
- Pet Sitting
- Animal Restraint
- Food Handling
- Triage
- Caregiving
- POS
- Pet Care
- Venipuncture
- Patient Care
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- File management
- Schedule management
- Multi-line telephone operation
- Document management
- Calendar management
- Professional demeanor
- Documentation and reporting
- Service-oriented mindset
- Office management
- Multi-line telephone systems
- Bookkeeping
- Basic accounting
- Front desk operations
- Phone etiquette
- Calm demeanor
- Reception desk management
- Recordkeeping and bookkeeping
- Problem-solving
- Attention to detail
- Call answering and routing
- Payment processing
- Team collaboration
- Billing and invoicing
- Conflict resolution
- Customer complaint resolution
Languages
English - Expert
Timeline
Receptionist/Veterinary Technician
Hernando Animal Clinic and Surgery Center
03.2022 - Current
Triage Nurse
Memphis Children's Clinic
08.2020 - 02.2021
Veterinarian Technician/Receptionist
Animal Medical Surgical Clinic
07.2018 - 07.2020
Key Holder/Sales Lead
Dollar General
06.2016 - 10.2016
ICS Associate
Walmart
06.2014 - 06.2015
Assistant Manager
Dollar Tree
01.2013 - 06.2014
Waitress/Cashier
Waffle House
04.2012 - 01.2013
GED - GED
Northwest Mississippi Community College
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