Amber Hertzog

• Supervised employees and oversaw quality compliance with company standards for food and services
• Kept employees operating productively and working on task to meet business and customer needs
• Coached crew members to optimize performance and motivate toward more efficient work
• Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency Uses independent decision-making skills and sound judgment to positively impact company success
• Excelled in every store position and regularly backed up front-line staff
• Adhered to company standards and compliance requirements for operations and cleanliness of areas
• Trained and mentored new employees to maximize team performance
• Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service Talent for proactively solving problems and keeping team members on task
• Proficient Shift Manager knowledgeable about scheduling, money handling and team management Adept at handling all areas of operations Eager to develop and advance professionally into a more challenging position
• Accurate money handling

• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
• Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills Proficient in using independent decision-making skills and sound judgment to positively impact company success Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture
• Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team
• Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations Adept at directing work of completion consultants and completion supervisors Successful introducing lean manufacturing to increase productivity and cut costs of completion Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives