Amber Heyart
Johnstown,CO
Summary
Professional with experience in service coordination, adept at maintaining high standards and delivering results. Known for strong team collaboration, reliability, and adaptability to changing needs. Skilled in customer interaction, maintaining clean workspace, and efficient service delivery. Possess positive attitude and excellent communication skills, ensuring seamless and enjoyable customer experience.
Overview
7
7
years of professional experience
Work History
Production and Scooper
Sweet Cow
07.2024 - Current
- Provided exceptional customer service, promptly addressing inquiries and handling complaints professionally.
- Promoted positive atmosphere by engaging with customers and providing cheerful service.
- Follow Sweet Cow's operational policies and procedures, including those for cash handling and safety/security to ensure safety of all team members during each shift
- Demonstrate knowledge of brand and menu items
- Quickly and accurately prepare menu items including ice cream, shakes, cakes, and ice cream sandwiches
- Check quality and temperatures throughout the day to ensure Sweet Cow quality and safety standards are met or exceeded
- Follow sanitation and safety procedures including knife handling and kitchen equipment
- Maintain cleanliness and organization throughout the shop and ensures proper set up and/or breakdown of entire shop including queue, restrooms, scooper and prep areas
- Act with integrity, honesty and knowledge that promotes culture of Sweet Cow
- Maintains regular and consistent attendance and punctuality
- Contributes to a positive team environment
- Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
- Facilitated smooth handover between shifts by communicating essential information about current inventory levels, cash register status, and any outstanding tasks.
Warehouse Receiver
AAFES Army & Air Force Exchange Services
04.2023 - 05.2024
- Unloaded pallets and deliveries and organized products in warehouse.
- Processed required paperwork to expedite handling of shipped and received goods.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Ensured workplace safety by maintaining a clean and organized receiving area, reducing potential hazards for employees.
- Maintained high level of knowledge regarding industry trends, regulatory changes, and best practices related to warehouse receiving operations, sharing insights with colleagues as appropriate.
- Recorded incoming and outgoing shipments for accurate tracking.
- Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
- Reduced product damage by ensuring proper handling techniques during the unloading process.
- Stayed accountable for organized and orderly warehouse storage and product transport.
- Reduced safety hazards by maintaining clean and orderly warehouse environment.
- Verified order accuracy of orders and proactively corrected discrepancies.
- Contributed to cost savings by negotiating better pricing from suppliers and identifying areas of potential waste reduction.
- Streamlined communication between warehouse departments through daily meetings and status updates on received shipments.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Maintained accurate inventory of store merchandise
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Merchandise Stocker
AAFES Army & Air Force Exchange Services
02.2022 - 04.2023
- Performed inventory control, such as counting, and stocking merchandise.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Aided in efficient inventory control measures, identifying potential overstocks or shortages based on sales trends.
- Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
- Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
- Assisted in successful promotional events, constructing visually appealing displays according to planograms.
- Safely and securely loaded items to prevent damage during transport.
Food Service Crew Member
Sexy Sammies Chicken and Wing Shack
01.2021 - 08.2021
- Took orders, prepared meals, and collected payments.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Resolved customer complaints promptly and professionally, maintaining focus on overall satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Promoted safe dining experiences by enforcing proper sanitization practices among team members during shifts.
- Collaborated with team members to meet high standards of service during peak hours.
Sales Floor Associate
Target
08.2019 - 03.2020
- Communication with customers professionally and proactively to provide product information and advice.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on sales floor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Trained new associates to ensure they had necessary skills to be successful
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering positive work environment.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
Concession Stand Employee
Spectra
04.2018 - 06.2019
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Used cash register to tender change and process cash and credit card payments.
- Provided exceptional customer service, addressing guest concerns or issues promptly and professionally.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
- Perform multiple opening and closing duties
- Remained adaptable under pressure, efficiently switching between roles as needed during busy periods or employee absences.
Education
Associate of Arts - Art
University of Colorado At Colorado Springs
Colorado Springs, COHigh School Diploma -
Berthoud High School
Berthoud, CO05.2019
Skills
- Time Management
- Patience and Empathy
- Cleanliness and Organization
- Motivation and Initiative
- Strong communication abilities
- Attention to detail
- Work Ethic and Dedication
- Dependable and Responsible
- Trustworthy
- Critical thinking skills
- Reliability and punctuality
References
- Shalom Ngirarikel, Warehouse Manager, Fort Johnson Main Store, Army & Air Force Exchange Service, (337) 537-1001 ext. 111/200, ngirarikelse@aafes.com
- Louis Anderson, Warehouse Foreman, Fort Johnson Main Store, Army & Air Force Exchange Service, (337) 353-1202
- Alena Burris, Scooper, Sweet Cow, Longmont, CO, (720) 789-1183, lanieburris@gmail.com
- Mielz Roth, Ice Cream Maker, Sweet Cow, Longmont, CO, (720) 345-1945, punkinfurrypaws2@gmail.com
Professional Accomplishments
- 12/01/22, Received an award that acknowledged my hard work and dedication to the AAFES Army and Air Force Exchange Services company
- 04/01/23, Promoted from Stocker to Warehouse Receiver
Timeline
Production and Scooper
Sweet Cow
07.2024 - Current
Warehouse Receiver
AAFES Army & Air Force Exchange Services
04.2023 - 05.2024
Merchandise Stocker
AAFES Army & Air Force Exchange Services
02.2022 - 04.2023
Food Service Crew Member
Sexy Sammies Chicken and Wing Shack
01.2021 - 08.2021
Sales Floor Associate
Target
08.2019 - 03.2020
Concession Stand Employee
Spectra
04.2018 - 06.2019
Associate of Arts - Art
University of Colorado At Colorado Springs
High School Diploma -
Berthoud High School
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