Summary
Overview
Work History
Education
Skills
food safety
Timeline
Generic

Amber Hiatt

PEKIN

Summary

Dynamic and results-driven professional with extensive experience at Walmart, excelling in store operations and bakery management. Proven track record in enhancing customer satisfaction and employee engagement while implementing effective waste reduction strategies. Skilled in supervising teams and ensuring compliance with sanitation procedures, consistently delivering high-quality products and services.

Overview

20
20
years of professional experience

Work History

Deli/Bakery Team Lead

Walmart
08.2024 - Current
  • Collaborated with management to develop marketing strategies that increased foot traffic and overall sales.
  • Established effective communication channels among team members, fostering a positive work environment conducive to collaboration.
  • Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
  • Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
  • Reviewed financial reports regularly to identify areas for cost savings or revenue growth opportunities within the bakery department.
  • Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
  • Boosted sales through the introduction of new product offerings and creative merchandising displays.
  • Implemented quality control measures, resulting in fewer customer complaints and product returns.
  • Increased customer satisfaction through consistently delivering high-quality products and excellent service.
  • Evaluated employee performance fairly using established metrics, leading to higher job satisfaction among team members.
  • Streamlined order fulfillment processes, leading to faster turnaround times for custom cake orders.
  • Enhanced team productivity by providing ongoing training, coaching, and feedback to staff members.
  • Improved bakery efficiency by implementing streamlined processes and procedures.
  • Mentored junior staff members in proper baking techniques, enhancing their skills and overall value to the team.
  • Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.

Front End Team Lead

Walmart
06.2023 - 08.2024
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Pharmacy Technician

Walmart
11.2022 - 06.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.

CAD Design Intern

Dental Arts Laboratories
12.2018 - 11.2022
  • Reduced errors in final designs by conducting comprehensive quality checks before submission for approval.
  • Delivered high-quality designs in a timely manner, adhering to tight deadlines and project schedules.
  • Supported the development of standard operating procedures, ensuring consistency across all CAD-related tasks within the team.
  • Developed effective communication skills through regular presentations of work progress to supervisors and peers.
  • Gained hands-on experience in multiple industry sectors, adapting quickly to new challenges and design requirements as needed.
  • Gained exposure to various manufacturing processes, enhancing understanding of how design choices impact production feasibility and costefficiency.
  • Optimized CAD design processes by streamlining workflows and implementing best practices.
  • Created, printed, and modified drawings in AutoCAD and Revit.

Lead Customer Service Representative

Thorntons Gas Station
03.2013 - 10.2022
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Reviewed associate performance to identify training needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained up-to-date knowledge of product and service changes.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Stocker

Walmart
06.2012 - 03.2013
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Housekeeper

Par-A-Dice Hotel Casino
02.2012 - 06.2012
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Manager

USCO
01.2006 - 02.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

GED -

Manual High
Peoria, IL
04-2007

Skills

  • Store operations
  • Scheduling staff
  • Sanitation procedures
  • Food presentation
  • Order fulfillment
  • Waste reduction
  • Employee engagement
  • Bakery management
  • Supervisory experience

food safety

Food safety manager 

Timeline

Deli/Bakery Team Lead

Walmart
08.2024 - Current

Front End Team Lead

Walmart
06.2023 - 08.2024

Pharmacy Technician

Walmart
11.2022 - 06.2023

CAD Design Intern

Dental Arts Laboratories
12.2018 - 11.2022

Lead Customer Service Representative

Thorntons Gas Station
03.2013 - 10.2022

Stocker

Walmart
06.2012 - 03.2013

Housekeeper

Par-A-Dice Hotel Casino
02.2012 - 06.2012

Manager

USCO
01.2006 - 02.2012

GED -

Manual High

Similar Profiles

CREATE PROFILE
Amber Hiatt