Amber Hickl
New Braunfels,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I work well under high-stress and fast paced environments, I am highly skilled in written and verbal communication and enjoy working both independently or with a team. I am looking to put the knowledge I have gained by obtaining my degree as well as my work experience to use, as well as expand my skillset in a new position.
Overview
4
4
years of professional experience
Work History
Registered Behavior Technician
Stepping Stones Group
01.2024 - 07.2024
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Registered Behavior Technician
Behavioral Innovations
04.2023 - 01.2024
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Worked as part of collaborative team to address changing needs of children and families.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Used CentralReach to document patient information, progress notes, and treatment plans.
Customer Service Representative/Office Administrative Assistant
Texas State Tubes
06.2020 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Arts - Mass Communications
Texas State University
San Marcos05.2022
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Customer and client relations
Timeline
Registered Behavior Technician
Stepping Stones Group
01.2024 - 07.2024
Registered Behavior Technician
Behavioral Innovations
04.2023 - 01.2024
Customer Service Representative/Office Administrative Assistant
Texas State Tubes
06.2020 - 07.2023
Bachelor of Arts - Mass Communications
Texas State University