Amber Hicks
Pottsboro,TX
Summary
Currently a Practice Supervisor at TexomaCare with a proven track record in dedication, enhancing patient care and operational efficiency. Skilled in training and mentoring staff while ensuring compliance with healthcare regulations. Expert in electronic health records and committed to fostering teamwork, resulting in improved patient satisfaction and streamlined workflows. I have been with TexomaCare for over 15 years, starting as a Patient Coordinator up to a Practice Supervisor.
Overview
16
16
years of professional experience
Work History
Practice Supervisor
TexomaCare
Sherman, TX
11.2024 - Current
- Currently supervise two busy primary care medical practices, ensuring efficient workflow and compliance with healthcare regulations and standards.
- Handle difficult situations by resolving any issues to provide positive feedback by following through to complete tasks.
- Help with all daily front desk and clinical duties including scanning, faxes, checking patient's insurance coverage and eligibility, collecting balances, prior authorizations, prescription refills, triage calls, EKGs, lab draws, rooming patients, and collecting specimens for testing.
- Assist with insurance, coding and billing daily.
- Conduct performance evaluations, providing constructive feedback to enhance team effectiveness.
- Responsible for keeping a positive environment with great teamwork.
- Improved operational efficiency through regular review of processes, identifying areas for improvement and implementing necessary changes.
- Handling patient records, overseeing billing and fee collection, and generating performance reports.
- Ordering office supplies and keeping clinical inventory updated.
- Occasional maintenance and cleaning duties per my discretion to make sure clinic is clean and functional.
- Providing outstanding support to entire staff which helped improve process flow and boosted efficiency.
Practice Supervisor
TexomaCare
Durant, OK
09.2024 - 11.2024
- Supervised our urgent care daily operations, staffing scheduling, training, and patient flow to ensure efficient, high-quality care.
- Ensuring adherence to quality standards and patient care protocols.
- Ensure compliance with healthcare regulations, safety standards, and company policies.
- Kept a positive environment, not only daily, but during stressful situations and loaded workflow. It's true that teamwork makes the dreamwork. Always uplifting my staff to complete daily tasks.
- Coordinated staff scheduling to optimize workflow and enhance team productivity.
- Helped build clinic to it's fulfillment.
- Helped cover by multitasking in areas that were needed including, front desk, rooming patients, getting vitals signs, performing xrays, BATs, DOTs, basic drug screenings while completing my supervising responsibilities.
Lead Medical Assistant
TexomaCare
Pottsboro, TX
04.2022 - 09.2024
- Supervised daily operations of medical assistance team to ensure quality patient care.
- Coordinated communication between healthcare providers and patients to improve service delivery.
- Managed inventory of medical supplies, ensuring availability and compliance with safety regulations.
- Developed patient education materials to support health literacy and promote preventive care initiatives.
- Perform specimen testing, drug screens, including DOT (Federal drug screening), BAT (Breath Alcohol Screenings).
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
Medical Assistant
TexomaCare
Denison, TX
02.2012 - 04.2022
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems effectively.
- Coordinated communication between patients and medical staff to enhance care delivery.
- Conducted routine lab tests and prepared samples for analysis accurately.
- Educated patients on treatment plans and medication instructions clearly.
- Maintained cleanliness and organization of examination rooms to promote safety.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Patient Care Coordinator
TexomaCare
Denison, TX
09.2010 - 02.2012
- Coordinated patient scheduling and managed appointment logistics to optimize clinic workflow.
- Assisted patients with insurance inquiries, enhancing understanding of coverage options.
- Facilitated communication between patients and healthcare providers, ensuring clarity in care instructions.
- Implemented electronic health record updates, maintaining accuracy in patient information management.
- Organized follow-up care appointments, improving continuity of care for chronic conditions.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
NCT Xray Technician
Radiology CEU Provider, LLC
In-Clinic Course Certification 06-2023
Breath Alcohol Technician
Alpha Pro Solutions
On-Line Training Course03-2023
DOT (Federal Drug Urine ScreeningTest Collector)
Alpha Pro Solutions
On-Line Training Course 08-2022
Certification - Medical Assistant
American Association of Medical Assistants
Online2012
High School Diploma -
Pottsboro High School
Pottsboro, TX05-1998
Skills
Strong Leadership Skills that bring positive work environment with teamwork
Rapid decision-making skills, and exceptional organizational skills to balance patient care with operational efficiency
Delivering clear instructions to staff and improving patient interaction through active listening is essential to avoid errors and reduce misunderstandings
Multitasking to provide maximum completion daily
Timeline
Practice Supervisor
TexomaCare
11.2024 - Current
Practice Supervisor
TexomaCare
09.2024 - 11.2024
Lead Medical Assistant
TexomaCare
04.2022 - 09.2024
Medical Assistant
TexomaCare
02.2012 - 04.2022
Patient Care Coordinator
TexomaCare
09.2010 - 02.2012
NCT Xray Technician
Radiology CEU Provider, LLC
Breath Alcohol Technician
Alpha Pro Solutions
DOT (Federal Drug Urine ScreeningTest Collector)
Alpha Pro Solutions
Certification - Medical Assistant
American Association of Medical Assistants
High School Diploma -
Pottsboro High School