Amber Hiday
Traverse City,MI
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
8
8
years of professional experience
Work History
Receptionist
Traverse City KOA
05.2015 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Williams Chevrolet
06.2020 - 03.2023
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Correctional Officer
Benzie County Jail
04.2019 - 06.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Manager on Duty
KFC
05.2018 - 04.2019
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Education
High School Diploma -
Buckley School
Buckley, MICertification -
Corrections Academy
Ludington, MICertification -
Book Keeper
Online 12-2025
Skills
- Organization skills
- Time management
- Customer/Client relations
- Tech-Savvy
- Security awareness
Timeline
Receptionist
Williams Chevrolet
06.2020 - 03.2023
Correctional Officer
Benzie County Jail
04.2019 - 06.2020
Manager on Duty
KFC
05.2018 - 04.2019
Receptionist
Traverse City KOA
05.2015 - 10.2023
High School Diploma -
Buckley School
Certification -
Corrections Academy
Certification -
Book Keeper
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