Amber Higgins
Certified Clinical Medical Assistant
Helena,MT
Summary
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and strong individual with a compassionate backbone and a knack for leadership. Passionate about improving the well-being of others. Frequently creating training documentation to improve patient and employee experience. Always seeking self improvement and opportunities to learn and grow.
Overview
12
12
years of professional experience
2
2
Certification
Work History
Caregiver
Visiting Angels Home Care
07.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Certified Clinical Medical Assistant
St Peters Health Cancer Treatment Center
05.2021 - Current
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Assisted patients in coordinating care with their navigator, social worker, home health, nurse, and other ancillary providers.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Able to prioritize work load, respond to patient calls and messages in accordance with policy
- Provide emotional support and compassionate care, with the goal of making the patient as comfortable as possible
- Oriented and trained new staff on proper procedures and policies.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
Patient Access Specialist
St Peters Health Cancer Treatment Center
10.2017 - 05.2021
- Provided receptionist duties which include, but are not limited to handling multiple patients, phone calls, and visits from the public, physicians, and interdepartmental staff.
- Thrived with multitasking in a very busy and fast paced environment.
- Provided indirect care in the department setting under the direction of the charge nurse and/or physician.
- Audit registrations and scheduled appointments completed by new employees, and work with the individual in correcting errors and/or providing constructive feedback.
- Responsible for maintaining knowledge of DNV standards, Patient Rights and Responsibilities, Consent for Treatment, HIPAA, and Departmental/System policies and procedures and must be able to explain these to patients and their family members.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures.
- Trained new staff on hospital processes and procedures.
- Resolved customer complaints using established follow-up procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
Health Unit Coordinator
St Peters Health
10.2016 - 10.2017
- Worked as a liaison between physicians, nurses, case workers and social workers
- Ensured correct documentation was sent with all patients transferring to skilled nursing facilities or other hospitals.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Senior Claims Technician
Blue Cross Blue Shield Montana
12.2014 - 10.2016
- Investigated claims for accuracy, verifying proper documentation to prevent fraud.
- Available as the first resource for complex issues or questions from the claims examiners.
- Assisted with training new employees, sharing knowledge and expertise to ensure smooth onboarding process.
- Evaluated complex claims situations, providing expert guidance to support informed decision-making.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assisted multi-state Blue Cross Technicians on Montana book of business.
- Created system fixes for processing errors
- Researched and worked escalations for management.
- Completed complex claim adjustments for the Appeals Department.
- Documented trends and provided feedback.
- Contacted multi-state providers for clarifying claim details.
Claims Examiner
Blue Cross Blue Shield Montana
08.2012 - 12.2014
- Researched and processed complex claims.
- Investigated coordination of benefits.
- Procured a general understanding of group and individual benefits.
- Prioritized tasks and met deadlines.
- Demonstrated extensive problem analysis and problem solving.
Education
Nursing Major -
Pensacola Christian College
01.2009
Skills
- Medical Office Administration
- Verbal and Written Communication
- Multitasking and Organization
- Behavior Redirection
- Training
- Documentation
- Planning and Coordination
- Adaptability
Certification
- Certified Clinical Medical Assistant
- BSL
references
- Sandy Hash, 406-431-0449
- Roxanne Shupp, 970-326-8267
- Bethany Archut, 609-313-1494
- Robin Richards, 406-560-1894
Timeline
Caregiver
Visiting Angels Home Care
07.2023 - Current
Certified Clinical Medical Assistant
St Peters Health Cancer Treatment Center
05.2021 - Current
Patient Access Specialist
St Peters Health Cancer Treatment Center
10.2017 - 05.2021
Health Unit Coordinator
St Peters Health
10.2016 - 10.2017
Senior Claims Technician
Blue Cross Blue Shield Montana
12.2014 - 10.2016
Claims Examiner
Blue Cross Blue Shield Montana
08.2012 - 12.2014
Nursing Major -
Pensacola Christian College