Amber Hill
Nashville,TN
Summary
Well-qualified operator with proven success in improving operations and solving problems. Hardworking professional accustomed to working with residents to address needs, maintain properties, drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Ready to leverage training to take on new professional challenges and horizons. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
12
12
years of professional experience
Work History
Assistant Property Manager
Trevecca Towers
Nashville, TN
10.2022 - Current
- Collected first month's rent, processed checks, batch totals daily, bank drops, and sent to accounting department to ensure and maintain a zero delinquency for 350 units.
- Ensured compliance with all applicable laws related to fair housing practices for Tax Credit and HUD.
- Compiled and conveyed operational and financial data to regional manager.
- Prepared monthly financial reports for review by the property manager.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Handled complaints from tenants and resolved in a timely manner regarding maintenance issues and resolved them promptly while maintaining positive relationships with tenants.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Ensured compliance with local laws and regulations related to property management.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Oversaw daily operations, maintenance, and administration of various properties.
Operations Supervisor/CDL Class B Driver
Mason Trucking
Nashville, TN
05.2013 - Current
- Ensured compliance with all safety regulations in the workplace.
- Directed employees on how to use equipment properly and safely. Trained new employees on proper job functions and company policies and procedures.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Coordinated logistics and resource allocation to meet project deadlines and budget constraints.
- Complied with Department of Transportation regulations for hours of service.
- Reported any accidents or incidents immediately to supervisor.
- Inspected truck before and after trips, documenting any issues or malfunctions.
- Followed all applicable traffic laws and safety regulations while driving.
- Obtained signatures needed to complete and process paperwork.
Food Truck Owner/Operator
YAYA'S Amazing Services LLC
Nashville, TN
11.2012 - Current
- Ensured that all staff adhered to safety protocols while operating the food truck.
- Created innovative dishes to attract more customers.
- Processed payments accurately and efficiently using cash registers or POS systems.
- Developed marketing strategies for promotion of the food truck services.
- Provided excellent customer service, resolving customer complaints quickly and professionally.
- Monitored stock levels of ingredients on a regular basis to ensure adequate supply is available at all times.
- Kept accurate records of sales data, expenses, profits.
- Assisted in loading and unloading equipment into the food truck when necessary.
- Performed maintenance checks on the food truck regularly.
- Coordinated with event organizers for food truck participation in local events and festivals.
Funeral Arranger
Smart Creation
Mount Juilet, TN
03.2022 - 05.2023
- Handled financial transactions including collecting payments for services rendered.
- Maintained records of customer accounts including payment histories and contact details.
- Provided support to bereaved families before, during and after a funeral service.
- Attended seminars or training sessions to stay up-to-date on industry trends or best practices.
- Provided guidance to families on available options for burials, cremations and memorial services.
- Prepared detailed contracts outlining costs associated with funerals and other related services.
- Collaborated with colleagues on various tasks related to funeral arrangements or memorial services.
- Oversaw filing of legal documents.
- Removed deceased from place of death and transported to funeral home.
- Obtained information to complete death certificates or burial permits.
Assistant Store Manager
Uhaul Moving And Storage
Nashville, TN
11.2017 - 01.2022
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Provided training to new employees on company policies and procedures.
- Maintained a safe working environment by enforcing safety regulations.
- Supervised cash handling processes to ensure accuracy of transactions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Education
Associate of Arts -
Draughon's Juionor College
Nashville, TN06-2012
High School Diploma -
Pearl-Cohn High School
Nashville, TN05-2001
Skills
- CDL Class B and P Equipment Operation
- Business Administration
- Property Management
- Mortuary operations
- MS Word, Excel, and Outlook
- Legal Compliance
- Rent collection
- Skilled multi-tasker
- Commercial property
- Payment Collection
- Property Inspections
- Lease Renewals (Annual Recertification's)
References
References available upon request.
Timeline
Assistant Property Manager
Trevecca Towers
10.2022 - Current
Funeral Arranger
Smart Creation
03.2022 - 05.2023
Assistant Store Manager
Uhaul Moving And Storage
11.2017 - 01.2022
Operations Supervisor/CDL Class B Driver
Mason Trucking
05.2013 - Current
Food Truck Owner/Operator
YAYA'S Amazing Services LLC
11.2012 - Current
Associate of Arts -
Draughon's Juionor College
High School Diploma -
Pearl-Cohn High School