Summary
Overview
Work History
Education
Skills
Timeline
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Amber Hill

Medora

Summary

Dynamic Service Manager with a proven track record at Car-X Tire & Auto, excelling in customer service and team leadership. Expert in conflict resolution and employee training, I transformed customer complaints into loyalty opportunities, enhancing satisfaction and reducing service downtime. Committed to fostering a positive work environment and achieving business. I also tech on top of manage my store.

Overview

7
7
years of professional experience

Work History

Service Manager

Car-X Tire & Auto
06.2021 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Service Manager

Jiffy Lube
01.2019 - 06.2021
  • Analyzed service reports to identify areas of improvement.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Shop Team Leader

West County Honda
01.2018 - 01.2019
  • Proactively resolved conflicts amongst team members to maintain a positive work atmosphere focused on achieving goals together as a team.
  • Developed strong relationships with suppliers to negotiate better pricing, delivery schedules, and product quality.
  • Enhanced customer satisfaction by providing exceptional service and addressing issues promptly.

Education

Clarkton C-4
Clarkton, MO

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Conflict resolution
  • Goal oriented
  • Time management

Timeline

Service Manager

Car-X Tire & Auto
06.2021 - Current

Service Manager

Jiffy Lube
01.2019 - 06.2021

Shop Team Leader

West County Honda
01.2018 - 01.2019

Clarkton C-4

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