Amber Hinkle
West Haven,UT
Summary
Personable and dedicated Customer Service Representative with extensive experience in medical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Sewing Machine Operator
Volunteer Knitwear Corporation
New Tazewell, TN
08.2019 - 06.2020
- Replaced worn or broken parts on sewing machines as needed.
- Followed safety procedures while operating machinery at all times.
- Operated single needle and multi-needle industrial sewing machines to assemble apparel components.
- Promoted maximum efficiency by keeping work spaces clean and well-organized.
Customer Service Representative
Dollar Tree Distribution Center
New Tazewell, TN
07.2018 - 08.2019
- Unloaded, sorted, and organized product shipments
- Stocked shelves, keeping neat and in order or arrival
- Assisted customers in whatever their needs were
- Used POS system to process transactions
Beneficiary Service Representative
Senture LLC
Williamsburg, KY
04.2017 - 05.2018
- Coordinated referrals for additional resources when necessary.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Processed requests for appeals, reviews and reconsiderations as needed.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Handled sensitive information needed for payments and Automatic Bank Payments
- Documented all interactions with beneficiaries including case notes and contact logs.
Education
GED -
Bell County High School
Pineville, KY05-2018
Skills
- Supply Restocking
- Raw Material Inspection
- Project Organization
- Client Needs Assessment
- Complaint Handling
- Policy Knowledge
- Financial Acumen
- Strong Interpersonal Skills
- Needs Assessment
- Customer Service
- Call Documentation
- Credit Card Payment Processing
- 50 Wpm Typing Speed
- Data Entry
References
References available upon request.
Timeline
Sewing Machine Operator
Volunteer Knitwear Corporation
08.2019 - 06.2020
Customer Service Representative
Dollar Tree Distribution Center
07.2018 - 08.2019
Beneficiary Service Representative
Senture LLC
04.2017 - 05.2018
GED -
Bell County High School