Amber Hischier
14747 Denise Dr ,CA
Summary
Dynamic and dedicated professional with extensive experience at Nicholes Coffee and Deli, excelling in customer service and food preparation. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in cash handling and team collaboration, consistently maintaining high cleanliness standards and operational efficiency in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Nicholes Coffee and Deli
Portola, CA
10.2020 - 11.2025
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Prepared food and beverages according to established recipes and quality standards.
- Maintained cleanliness of dining area, ensuring compliance with health and safety regulations.
- Operated point-of-sale system, accurately processing transactions and managing cash flow.
- Assisted in training new team members on operational procedures and customer service excellence.
- Collaborated with team members to ensure smooth workflow during busy service periods.
- Monitored inventory levels, notifying management of low stock to prevent shortages.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
Sandwich Artist
SUBWAY®Restaurants
Portola, CA
08.2015 - 10.2020
- Prepared and assembled sandwiches according to customers' specifications and quality standards.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Operated cash register efficiently, processing transactions accurately while providing excellent customer service.
- Assisted in training new staff on sandwich preparation techniques and proper food handling practices.
- Collaborated with team members to manage inventory levels, ensuring fresh ingredients were always available.
- Implemented improvements in sandwich presentation, enhancing overall customer satisfaction during peak hours.
- Monitored food safety practices, reducing waste through careful ingredient management and portion control.
- Resolved customer complaints promptly, fostering positive relationships and encouraging repeat business.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
- Enhanced customer experience by crafting custom sandwich orders to meet diverse dietary preferences.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
- Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
Education
High School Diploma -
Portola High School
Portola, CASkills
Customer service
Food preparation
Cash handling
Point-of-sale operation
Team collaboration
Sanitation compliance
Menu knowledge
Time management
Conflict resolution
Order accuracy
Staff training
Communication skills
Food safety practices
Multitasking abilities
Problem resolution
Positive demeanor
Equipment operation
Strong teamwork
Customer interaction
Cleaning and sanitizing
Taking orders
Cleanliness standards
Kitchen support
Certification
California Serve Safe
Timeline
Restaurant Team Member
Nicholes Coffee and Deli
10.2020 - 11.2025
Sandwich Artist
SUBWAY®Restaurants
08.2015 - 10.2020
High School Diploma -
Portola High School