Amber Hodges
Midway,TN
Summary
Attentive individual offering many years of experience in counter work. Committed to delivering great service and highly efficient in processing cash and credit card payments. Seasoned in the fast food industry with hands-on experience in all areas including customer service, food preparation, and cash handling. Known for maintaining high standards of cleanliness and efficiency while delivering exceptional service to customers. Strong ability to learn new tasks quickly while demonstrating initiative and problem-solving skills. Successfully boosted customer satisfaction in a previous role by ensuring timely order fulfillment and maintaining a welcoming environment. Sympathetic personal care aide with several years of experience supporting patients with activities of daily living. Professional and clear communicator when instructing and assisting patients as well as when reporting information to healthcare team and supervisors. Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Sunrise Community of Tennessee
Greeneville, TN
08.2022 - Current
- Followed care plan and directions to administer medications.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Organized oral medications for clients following dosage and schedule requirements.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Helped clients get in and out of beds and wheelchairs.
- Completed day-to-day duties accurately and efficiently.
Fast Food Worker
Arbyr
Newport, TN
05.2016 - 07.2023
- Processed payments on cash register and counted back bills and change to patrons.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Brewed and served coffee and tea with preferred add-ins.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Complied with all local health codes and regulations concerning food preparation and handling.
- Tailored orders to address customer allergies and gluten concerns.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Measured ingredients according to specified recipes to reduce waste.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Operated cash register to process customer payments accurately and efficiently.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Collaborated with other team members to ensure timely completion of tasks.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Modified requested menu items in POS system to customize orders.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Education
High School Diploma -
North Greene High School
Greeneville, TN05-2015
Associate of Applied Science - Accounting
Walters State Community College
Morristown, TN12-2024
Bachelor of Science - Accounting
East Tennessee State University
Johnson City, TNSkills
- Client documentation
- Report writing
- Disability awareness
- Medication administration
- Time management
- dependable and reliable
- personable
- easy going
References
References available upon request.
Timeline
Direct Support Professional
Sunrise Community of Tennessee
08.2022 - Current
Fast Food Worker
Arbyr
05.2016 - 07.2023
High School Diploma -
North Greene High School
Associate of Applied Science - Accounting
Walters State Community College
Bachelor of Science - Accounting
East Tennessee State University
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