Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Hardworking, eager and willing to learn new software and grow within a company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caregiver
Alana Home Health
2023.08 - Current
Provided safe mobility support to help patients move around personal and public spaces.
Transported individuals to events and activities, medical appointments, and shopping trips.
Assisted with dressing guidance, grooming, and meal preparation.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted patients with self-administered medications.
Badging Specialist
Allied Universal Security Services
2021.02 - 2023.12
Followed company, safety, security policies, and procedures.
Sorted and organized files, spreadsheets, and reports.
Provided project progress updates and proposed solutions to issues.
Gathered, organized and input information into digital database.
Managed access control lists for internal and external access controls to keep areas secure.
Created documents including forms, training materials, and site-wide guidelines.
Created and issued access badges to employees, temporary hires, visitors and contractors as designated by the client company.
Claims Intake Specialist
Quality Resource Management
2020.07 - 2021.01
Utilized specialized software to process incoming claims in a timely manner.
Evaluated accuracy and quality of data entered into agency management system.
Provided customer service to incoming callers as designated by each individual company's guidelines.
Processed and recorded new policies claims and messages related to existing claims.
Followed all company procedures including client confidentiality.
Bridal Stylist
David's Bridal
2019.12 - 2020.03
Provided one-on-one sales support for incoming brides, my top earnings in one week totaling over $13,000 in sales.
Promoted special sales, credit cards, and payment alternatives.
Recommended complementary purchases to customers, increasing revenue.
Created inviting environment for customers by maintaining store organization and cleanliness.
Used in-store system to place special orders for customers.
Engaged in friendly conversation with customer to better uncover individual needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Managed efficient cash register operations.
Customer Service Manager
Wal-Mart Supercenter
2016.08 - 2019.12
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Followed through with client requests to resolve problems.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisors.
Assisted with pricing questions and inventory availability.
Managed employees to ensure timely break and meal assignments.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Handled cash in amounts of up to $7,500 and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Station Camp High School
Gallatin, TN
05.2014
Skills
Mobility Assistance
Patient Companionship
Incident Reporting
HIPAA Compliance
Care Plan Adherence
ADL Assistance
Documentation
Basic Housekeeping
Daily living assistance
Customer Assistance
POS Systems
ID Verification
Cash Handling
Customer Service
Claims
Data Entry
Collaboration and Teamwork
Project Support
Detail Oriented
Security regulations compliance
Security System Monitoring
Certification
First Aid
CPR
Timeline
Caregiver
Alana Home Health
2023.08 - Current
Badging Specialist
Allied Universal Security Services
2021.02 - 2023.12
Claims Intake Specialist
Quality Resource Management
2020.07 - 2021.01
Bridal Stylist
David's Bridal
2019.12 - 2020.03
Customer Service Manager
Wal-Mart Supercenter
2016.08 - 2019.12
High School Diploma -
Station Camp High School
First Aid
CPR
Similar Profiles
Andrew BaggettAndrew Baggett
Lead Behavioral Health Technician at Alana Recovery Center/Promises Behavioral HealthLead Behavioral Health Technician at Alana Recovery Center/Promises Behavioral Health