Amber Hoffman
White House,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Hardworking, eager and willing to learn new software and grow within a company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caregiver
Alana Home Health
08.2023 - Current
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, and meal preparation.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
Badging Specialist
Allied Universal Security Services
02.2021 - 12.2023
- Followed company, safety, security policies, and procedures.
- Sorted and organized files, spreadsheets, and reports.
- Provided project progress updates and proposed solutions to issues.
- Gathered, organized and input information into digital database.
- Managed access control lists for internal and external access controls to keep areas secure.
- Created documents including forms, training materials, and site-wide guidelines.
- Created and issued access badges to employees, temporary hires, visitors and contractors as designated by the client company.
Claims Intake Specialist
Quality Resource Management
07.2020 - 01.2021
- Utilized specialized software to process incoming claims in a timely manner.
- Evaluated accuracy and quality of data entered into agency management system.
- Provided customer service to incoming callers as designated by each individual company's guidelines.
- Processed and recorded new policies claims and messages related to existing claims.
- Followed all company procedures including client confidentiality.
Bridal Stylist
David's Bridal
12.2019 - 03.2020
- Provided one-on-one sales support for incoming brides, my top earnings in one week totaling over $13,000 in sales.
- Promoted special sales, credit cards, and payment alternatives.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
Customer Service Manager
Wal-Mart Supercenter
08.2016 - 12.2019
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisors.
- Assisted with pricing questions and inventory availability.
- Managed employees to ensure timely break and meal assignments.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash in amounts of up to $7,500 and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Station Camp High School
Gallatin, TN05.2014
Skills
- Mobility Assistance
- Patient Companionship
- Incident Reporting
- HIPAA Compliance
- Care Plan Adherence
- ADL Assistance
- Documentation
- Basic Housekeeping
- Daily living assistance
- Customer Assistance
- POS Systems
- ID Verification
- Cash Handling
- Customer Service
- Claims
- Data Entry
- Collaboration and Teamwork
- Project Support
- Detail Oriented
- Security regulations compliance
- Security System Monitoring
Certification
First Aid
CPR
Timeline
Caregiver
Alana Home Health
08.2023 - Current
Badging Specialist
Allied Universal Security Services
02.2021 - 12.2023
Claims Intake Specialist
Quality Resource Management
07.2020 - 01.2021
Bridal Stylist
David's Bridal
12.2019 - 03.2020
Customer Service Manager
Wal-Mart Supercenter
08.2016 - 12.2019
High School Diploma -
Station Camp High School