Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Holbrook

Adairsville,Ga

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front Office Team Leader

Canton Counseling
03.2020 - 07.2022
  • Sustained team performance levels and work quality with effective training skills and ongoing monitoring strategies
  • Kept lobby and reception desk clean, organized and professional in appearance
  • Balanced accounts, collecting and processing payments, tracking expenses and reconciling statements
  • Distributed internal communications such as memos or announcements to relevant parties
  • Operated basic office equipment such as copiers, fax machines, and printers
  • Assisted with onboarding process for new employees by providing orientation materials
  • Managed appointment scheduling for multiple staff members using calendar system
  • Created professional correspondence utilizing Microsoft Word, Excel, and PowerPoint

Front Desk Receptionist

Wellstar
02.2018 - 03.2020
  • Verified guest payment and contact information
  • Assisted with administrative tasks such as photocopying, scanning, and filing documents
  • Organized office supplies inventory and placed orders
  • Sorted and distributed mail to employees within company
  • Added latest project, financial and customer information to relevant databases
  • Greeted people upon arrival and provided directions to specific destinations
  • Organized master calendar, scheduling appointments, meetings and events for staff

CMN Coordinator

Soft Touch Medical LLC
01.2008 - 10.2016
  • Monitored inventory levels of office supplies and equipment needed for daily operations
  • Managed schedules and deadlines for multiple projects simultaneously
  • Coordinated communications between team members and departments
  • Assisted with recruitment, onboarding, and training of new team members
  • Delegated tasks among team members according to individual strengths and skillsets
  • Implemented process improvements to increase efficiency in department operations
  • Prepared thorough reports by compiling and distilling related data

Education

Certification - Phlebotomy

The Training Center of NW Georgia
Cartersville, Ga
01-2025

Associate in Science (A.S.) - Health Information Technology

Devry University
06.2012

Skills

  • Customer Relations
  • Insurance confirmation
  • Invoice and payment processing
  • Data entry and management
  • Insurance Verification
  • Office supplies inventory management
  • Record preparation
  • Office organization
  • Time management proficiency
  • Customer service expertise

Certification

  • PT - Phlebotomy Technician

Timeline

Front Office Team Leader

Canton Counseling
03.2020 - 07.2022

Front Desk Receptionist

Wellstar
02.2018 - 03.2020

CMN Coordinator

Soft Touch Medical LLC
01.2008 - 10.2016

Associate in Science (A.S.) - Health Information Technology

Devry University

Certification - Phlebotomy

The Training Center of NW Georgia

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