Lance Baughn
Kendallville,IN
Summary
Dynamic professional with extensive experience as a General Manager excelling in operations management and staff training. Proven track record in enhancing customer service and driving sales growth through effective team leadership and strategic planning. Skilled in inventory management, route optimization, while being a delivery driver ensuring efficiency and reliability in all processes. Experienced with navigating diverse routes and ensuring timely deliveries. While using my warehouse skills I became extremely effective with communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Fikes Fresh Brands
06.2021 - 01.2026
- Delivered goods efficiently to ensure product accuracy and customer satisfaction.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Navigated assigned routes using GPS technology to optimize delivery times and reduce fuel consumption.
- Maintained accurate records of deliveries, ensuring compliance with safety regulations and company policies.
- Inspected vehicle daily for maintenance issues, ensuring safe operation and reliability during deliveries.
General Manager
Dunkin' Donuts
12.2018 - 03.2021
- Oversaw daily operations, ensuring adherence to company standards and procedures.
- Led staff training programs to enhance service quality and operational efficiency.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Developed marketing strategies to increase brand awareness and drive customer engagement.
- Streamlined workflow processes, enhancing productivity across all store functions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Kentucky Fried Chicken
02.2011 - 04.2018
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
GED -
Four County Vocational
Kendallville, INSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Problem-solving
- GPS navigation
- Heavy lifting
- Order picking and processing
- Forklift operation
- Quality assurance
- Route planning
- Vehicle inspection
- Vehicle maintenance
- Leadership and team building
- Operations management
- Customer relations
- Staff management
- Staff training/development
- Employee scheduling
- Packaging and labeling
- Picking and packing
- Cleaning and organizing
- Stock replenishment
- Pallet jack handling
- Material handling
- Punctual and reliable
Timeline
Delivery Driver
Fikes Fresh Brands
06.2021 - 01.2026
General Manager
Dunkin' Donuts
12.2018 - 03.2021
General Manager
Kentucky Fried Chicken
02.2011 - 04.2018
GED -
Four County Vocational