Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Amber Holmes

Phoenix,AZ

Summary

Organized, Efficiency-driven combined with high-energy, great in being part of a team as well as working independently. Proactive and caring worker with 18 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.

Overview

19
19
years of professional experience

Work History

Childcare Assistant Teacher

Quality Interactive Montessori School
04.2023 - 01.2024
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Communicated regularly with parents about daily activities and behaviors.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Call Receiver

AAA Roadside Assistance
11.2020 - 01.2021
  • Receiving calls for AAA Roadside Assistance Program
  • Greeting members, detecting services needed, confirming all information is correct and accurate to submit service calls to dispatch/technicians in charge of service calls.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Promptly responded to inquiries and requests from prospective customers
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

Receptionist

JLM Strategic Talent Partners (SWVC/Kiewit)
09.2019 - 03.2020
  • Answer phones, schedule meetings and arrange lunch for large meetings
  • In charge of sending/receiving packages
  • Sorting and distributing paychecks
  • Scheduling pickups
  • Checking/distributing mail
  • Assist HR with going over new hire paperwork: Verify background checks, Create badges for federally secured construction sites.

After School Teacher

Arizona Youth Partnership
07.2016 - 05.2017
  • After School Teacher for Second Grade Students
  • Duties include creating and implementing an engaging, educating and safe curriculum for students that was provided from The Positive Action Group that based their curriculum on Thoughts, Actions, and Feelings about self-esteem
  • Creating different 'clubs' for every month that included an educational agenda, with children using creative, critical thinking and artistic/athletic skills.

Office Administrator

Corporate Technology Solutions, LLC
05.2012 - 05.2013
  • Created Excel documents for jobs, prepped and managed smaller installation jobs
  • Responded to telephone inquiries from clients and CTS and delivered information to inform and educate callers
  • Oversaw office inventory by restocking supplies and submitting purchase orders for office supplies and parts that were required for cabling needs
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.

Customer Service Representative

AFNI
04.2011 - 04.2012
  • Maintained revenue streams by exhausting every option before offering refunds
  • Reviewed customer data to assess current issues and determine potential solutions
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Nanny

12.2009 - 07.2010
  • Nanny for three children ages of 1,5 and 14
  • I would take care of the 1 year old all day preparing meals, taking her to activities such as Gym, the library and the YMCA
  • Daily Chores, clean up after children, cleaned kitchen, sweep, mop, dust and laundry.

Customer Service Representative

Convergys Corporation
02.2008 - 06.2008
  • Upheld privacy and security requirements established by American Express regulatory agencies
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Addressed customer service inquiries quickly and accurately.

Medical Receptionist

Marana Health Center Inc
04.2007 - 12.2007
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
  • Interviewed patients to collect medical information and insurance details
  • Informed patients of financial responsibilities prior to rendering services
  • Observed strict HIPAA guidelines at all times according to company policy
  • Processed patient payments and scanned identification and insurance cards
  • Managed a multi-line phone system and greeted all patients.

Child Care Provider

Discovery Learning Center
05.2005 - 04.2007
  • Created and implemented developmentally appropriate curriculum addressing all learning styles
  • Established indoor and outdoor safe play environments for toddler-age children
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning
  • Taught children foundation skills such as colors, shapes and letters.

Food Service Cashier

Taco Bell
01.2005 - 05.2005
  • Maintained high productivity by efficiently processing cash, credit, and debit payments for customers
  • Cleaned work areas, equipment and utensils
  • Resolved customer concerns and relayed relevant information to supervisor.

Education

Some College (No Degree) - Early Childhood Education

Ashford University
San Diego, CA

Skills

    • Effective multi-tasker
    • Excellent customer service
    • 50 wpm typing speed
    • First Aid, CPR and Blood Born Pathogens
    • Certified Fingerprint clearance card
    • CPR Certified
      • Parent Communication
      • Curriculum Implementation
      • Classroom Organization
      • Lesson Planning
      • Activity Planning
      • Interactive lesson plans

Timeline

Childcare Assistant Teacher

Quality Interactive Montessori School
04.2023 - 01.2024

Call Receiver

AAA Roadside Assistance
11.2020 - 01.2021

Receptionist

JLM Strategic Talent Partners (SWVC/Kiewit)
09.2019 - 03.2020

After School Teacher

Arizona Youth Partnership
07.2016 - 05.2017

Office Administrator

Corporate Technology Solutions, LLC
05.2012 - 05.2013

Customer Service Representative

AFNI
04.2011 - 04.2012

Nanny

12.2009 - 07.2010

Customer Service Representative

Convergys Corporation
02.2008 - 06.2008

Medical Receptionist

Marana Health Center Inc
04.2007 - 12.2007

Child Care Provider

Discovery Learning Center
05.2005 - 04.2007

Food Service Cashier

Taco Bell
01.2005 - 05.2005

Some College (No Degree) - Early Childhood Education

Ashford University

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