Amber Holowacz
Pipersville,PA
Summary
Adaptable supervisor with a long record of leading teams, training staff, and supporting daily operations across food service and retail settings. Strong in communication, inventory control, and customer relationships, with proven focus on safety, accountability, and smooth workflow.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Food Safety Manager
Aramark
Doylestown, Pennsylvania
04.2025 - Current
- Conducted sanitation audits following Aramark procedures and health code requirements.
- Trained staff on ServSafe standards, hygiene rules, and safe preparation methods.
- Reviewed HACCP plans, allergen controls, and kitchen sanitation protocols.
- Coordinated with inspectors during Aramark health visits and facility reviews.
- Developed and implemented comprehensive food safety policies and procedures.
- Conducted periodic inspections of equipment used in manufacturing operations to verify its cleanliness and suitability for use in producing safe foods.
- Trained personnel on proper cleaning techniques aimed at eliminating microbial hazards from work surfaces and equipment used in manufacturing operations.
- Ensured that all employees had received appropriate training in HACCP principles and other relevant topics related to food safety management systems.
- Reviewed supplier documentation, including ingredient specifications and allergen statements, to verify compliance before product acceptance.
- Conducted food safety assessments to confirm compliance with local, state, and federal regulations, enhancing overall food safety standards.
- Monitored employee hygiene practices to ensure adherence to safe food handling standards, reducing risk of contamination.
- Collaborated with marketing team to create strategic direction with new products for the future pipeline.
Front End Supervisor
Giant Food Stores
Pipersville, Pennsylvania
04.2015 - 03.2024
- Supervised front end associates at Giant Food Stores during daily store operations.
- Trained cashiers on register procedures and customer service standards.
- Monitored checkout lanes for smooth customer flow and prompt assistance.
- Resolved customer concerns at front end and service desk.
- Scheduled breaks and assigned tasks for front end staff.
- Inspected cash drawers and handled register balancing procedures.
- Coordinated with store leadership on staffing and front end coverage.
- Trained new employees in customer service techniques and store policy.
- Monitored cash drawers in checkouts to verify an adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Conducted regular performance evaluations of front end personnel.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Processed returns and exchanges according to company policies.
- Processed credit card payments and counted back change and currency with an accuracy rate.
- Used Point of Sale register system to complete transactions.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Supervisor
Home Depot
Frazer, PA
10.1998 - 08.2014
- Managed a team of 25+ employees, ensuring high productivity and quality standards were met.
- Scheduled team coverage and assigned tasks based on store priorities.
- Trained new associates on safety procedures, store processes, and POS systems.
- Monitored customer service standards and swiftly resolved store concerns, enhancing customer satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Enforced Home Depot safety policies and loss prevention practices.
- Supported Home Depot associates across the sales floor, service desk, and stock areas.
- Supported opening, closing, and cash handling procedures for store operations.
- Conducted weekly inventory checks to maintain optimal stock levels and support seamless store operations.
- Served as liaison between upper management and staff, promoting open communication and alignment on goals.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Analyzed business performance data and forecasted business results for upper management.
Education
High School Diploma -
West Chester East High School
West Chester, PA06-1997
Skills
- Food safety compliance
- HACCP implementation
- Quality control
- Regulatory compliance
- Supplier management
- Inventory control
- Supply chain management
- Staff training
- Team leadership
- Team collaboration
- Clear communication
- Adaptability
Certification
- ServSafe
Accomplishments
- Executive and Diamond Award from Home Depot
Timeline
Food Safety Manager
Aramark
04.2025 - Current
Front End Supervisor
Giant Food Stores
04.2015 - 03.2024
Supervisor
Home Depot
10.1998 - 08.2014
High School Diploma -
West Chester East High School