Amber Hood
Okeechobee
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Considered a hardworking, ethical and reliable candidate ready to take on challenges. Well-organized and meticulous, with expertise in helping individuals with diverse personal needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Unit Secretary
HCA Healthcare Inc.
04.2024 - Current
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Fostered a welcoming atmosphere at the reception area, greeting visitors warmly while maintaining confidentiality about patient matters at all times.
- Assisted nursing staff in organizing patient charts and updating daily census reports to maintain accurate unit statistics.
- Managed inventory of office supplies to maintain an organized and well-stocked workspace for the entire team.
- Assisted in the preparation of unit meetings and presentations, providing vital support for department management and staff education initiatives.
Receptionist
Monica Clark
09.2022 - 04.2024
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled cash transactions and maintained sales and payments records accurately.
Restaurant Manager
Megan Mattson
09.2016 - 05.2022
- Controlled day-to-day operations with shift management strategies and effective food and labor controls
- Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
- Worked with FOH and BOH staff to support superior service delivery
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor
- Assisted employees in understanding guest needs, providing guidance and constructive feedback
- Developed weekly work schedule to meet business demands
- Recruited, trained and mentored new staff to deliver top-quality customer service
- Responded to guest concerns and complaints to achieve positive resolution
- Coordinated special events such as private parties or holiday celebrations in restaurant
Receptionist
Krissi O'cain
08.2012 - 05.2016
- Treated visitors with friendly, approachable attitude
- Coordinated office cleaning and lobby organization for office and meeting areas
- Contributed to positive work environment by maintaining professional communication with colleagues at all times
- Managed office supply inventory by regularly checking stock levels and ordering new supplies
- Managed mail, packages and courier deliveries in and out of office
Education
Associate in Arts (A.A.) - Social Work
Indian River State College
Okeechobee, FL05.2025
Skills
- Scheduling
- Office Management
- Bookkeeping
- Data Entry
- Interpersonal Skills
- Inventory Control
- Professional Demeanor
- Customer Service
- Organizational Skills
- Appointment coordination
Certification
- ServSafe Food Handler's Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Medical Unit Secretary
HCA Healthcare Inc.
04.2024 - Current
Receptionist
Monica Clark
09.2022 - 04.2024
Restaurant Manager
Megan Mattson
09.2016 - 05.2022
Receptionist
Krissi O'cain
08.2012 - 05.2016
Associate in Arts (A.A.) - Social Work
Indian River State College
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