AMBER HOOD
LAWRENCEVILLE,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Service-oriented Delivery Manager with extensive knowledge of [Product] inspections and scheduling various parts of delivery systems. Adept at sticking to budgets and delegating tasks with efficiency and proactivity. Committed to the highest quality of customer service and employee relations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Supervisor
PepsiCo
12.2022 - Current
- Developed account plans for designated key accounts, resulting in discovery of multiple up-sell opportunities.
- Managed resources effectively to avoid unnecessary delivery delays.
- Coordinated cross-functional efforts with sales teams to exceed customer expectations through seamless order fulfillment processes.
- Resolved conflicts within the team promptly professionally ensuring continued productivity harmony among colleagues.
- Maintained compliance with all local state federal transportation regulations safeguarding company reputation conducting periodic audits training sessions.
- Analyzed delivery data to identify trends and areas for improvement, implementing changes accordingly.
- Managed budgetary constraints effectively, ensuring cost-effective operations without sacrificing service quality.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries.
- Enhanced customer satisfaction with timely communication and proactive issue resolution.
- Coordinated consistent on-time deliveries of damage-free goods.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Fielded customer questions and complaints and rectified issues.
- Established open lines of communication between drivers, dispatchers, warehouse personnel, ensuring smooth workflow.
- Conducted regular performance evaluations for team members, offering constructive feedback aimed at professional growth.
- Coordinated efficient routes and schedules for Number-driver team.
- Collaborated with warehouse staff to coordinate efficient loading and unloading processes.
- Built working relationships with clients to foster loyalty and encourage repeat business.
Small Format Sales Representative
PepsiCo
05.2018 - 12.2022
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Proactively identified opportunities upselling or cross-selling additional products within existing accounts, leading to increased revenue generation.
- Assisted in the development of innovative product offerings tailored to meet specific customer needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built diverse and consistent sales portfolio.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed a strong understanding of competitors'' products, enabling effective positioning of company offerings within the market landscape.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Participated in trade shows, conferences, and networking events to generate new leads for business growth.
- Improved customer relations through excellent communication and problem-solving skills.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Large Format Sales Representative
Pepsico
05.2016 - 05.2018
- Used consultative sales approach to understand and meet customer needs.
- Streamlined the sales process for large format products, resulting in improved efficiency and higher customer satisfaction rates.
- Addressed each customers' needs and wants to recommend suitable product options.
- Enhanced product exposure to customers by negotiating display position and adhering to merchandising standards.
- Increased large format sales by building strong relationships with clients and providing tailored product recommendations.
- Continuously expanded knowledge of emerging trends in the large format industry to stay ahead of competitors and better serve clients'' needs.
- Scheduled, updated and maintained product preparations and customer promotions.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Implemented effective time management techniques to manage multiple projects simultaneously without compromising on quality or deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
GED -
Griffin Technical College
Griffin, GASkills
- Client coordination
- Reporting Tools
- Vendor Relations
- s
- Trend tracking
- Delivery Scheduling
- Customer interaction
- Decision-making capabilities
- Documentation preparation
- Strong Work Ethic
- Invoicing
- Multitasking Abilities
- Excellent Communication
- Organization
- Customer Service
- Recordkeeping
- Active Listening
- Delivery Management
Certification
Behind the wheel certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Supervisor
PepsiCo
12.2022 - Current
Small Format Sales Representative
PepsiCo
05.2018 - 12.2022
Large Format Sales Representative
Pepsico
05.2016 - 05.2018
GED -
Griffin Technical College