Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Horm

Vandergrift,PA

Summary

Attentive Customer Service Representative with 5+ years of achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Foundever/Sitel WFH
07.2023 - Current
  • First notice of loss customer service agent with Liberty Mutual
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Improved claim resolution times by efficiently processing and investigating claims.
  • Provided timely assistance to customers via phone while ensuring a high level of professionalism at all times.

Customer Service Representative

CVS pharmacy
09.2022 - 10.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Streamlined pharmacy operations for increased efficiency through meticulous organization of medication inventories.
  • Confirmed customer information and insurance eligibility for prescriptions.

Housekeeper

Reliant Staffing
04.2020 - 08.2022
  • Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
  • Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
  • Improved EVS department efficiency by implementing new cleaning procedures and scheduling systems.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Housekeeper

TownePlace Suites Marriot Hotel
05.2018 - 03.2020
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.

Bank Teller/Customer Service Representative

PNC Bank
06.2016 - 05.2018
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.

Education

High school diploma - Basic Education

Agora Cyber Charter School
King Of Prussia, PA
06.2013

Skills

  • Complaint Resolution
  • Product Knowledge
  • Staff Training
  • Call Center Operations
  • Upselling Product
  • Money Handling
  • Claims Review
  • Claims

Certification

First Aid Certification

CPR Certification

Timeline

Customer Service Representative

Foundever/Sitel WFH
07.2023 - Current

Customer Service Representative

CVS pharmacy
09.2022 - 10.2022

Housekeeper

Reliant Staffing
04.2020 - 08.2022

Housekeeper

TownePlace Suites Marriot Hotel
05.2018 - 03.2020

Bank Teller/Customer Service Representative

PNC Bank
06.2016 - 05.2018

High school diploma - Basic Education

Agora Cyber Charter School

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Amber Horm