Amber Horner
Camp Hill,PA
Summary
Proven customer service expert from Sweet Velvet Macarons, adept in critical thinking and service prioritization. Elevated guest experiences by training associates and managing inventory, ensuring seamless operations. Excelled in high-volume settings, enhancing team performance and customer satisfaction without compromising attention to detail.
Experienced with customer service, product knowledge, and sales techniques. Utilizes effective communication and problem-solving skills to assist customers and improve satisfaction.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating and scheduling appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Retail Associate
Sweet Velvet Macarons
10.2023 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Assisted customers with selecting the product they want or suggesting alternative options based on their preferences.
- Maintained clean sales floor and straightened and faced merchandise.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Server
First Watch
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Assisted in planning, to include scheduling, and execution of special events, contributing to restaurant's reputation for hosting.
Server
Perkins Family Restaurant
04.2018 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires providing guidance on restaurant standards and best practices.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Education
High School Diploma -
Camp Hill High School
Camp Hill, PA06-2020
Skills
- Attention to Detail
- Critical Thinking
- Customer Service
- Schedule Coordination
- Telephone Etiquette
- Order Processing
- Schedule verification
- Professional Appearance
- Service prioritization
Timeline
Retail Associate
Sweet Velvet Macarons
10.2023 - Current
Server
First Watch
04.2021 - Current
Server
Perkins Family Restaurant
04.2018 - 03.2023
High School Diploma -
Camp Hill High School
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