Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Houck

Centerville,OH

Summary

Professional leader with background in managing teams in dynamic environments. Skilled in optimizing operations, improving team efficiency, and ensuring high standards. Strong emphasis on teamwork, adaptability, and achieving goals. Known for effective communication, problem-solving, and fostering collaborative work culture.

Overview

9
9
years of professional experience

Work History

Shift Leader Manager

City Barbeque
08.2020 - Current
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.

Tanning Consultant

Glo Tanning
04.2020 - 08.2020
  • Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
  • Educated clients on health and safety of tanning facilities and procedures.
  • Increased salon revenue through upselling tanning packages and retail products to clients.
  • Maintained clean and stocked front counter area.
  • Developed loyal clientele by consistently delivering an exceptional tanning experience tailored to individual preferences.
  • Informed and demonstrated how to use tanning equipment to new clients.

Prep Cook

Applebee's Grill + Bar
03.2019 - 08.2020
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Supported the success of daily operations by assisting chefs with ingredient prep work as needed.

Hostess and Server

Bonefish Grill Restaurant
12.2019 - 04.2020
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Gymnastics And Swimming Instructor

Twigs Kids Gymnastics And Swimming
09.2016 - 12.2019
  • Resolved conflicts and negotiated agreements between children in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
  • Cooperated with co-workers
  • Organized and taught swimming lessons to children aged 1 to 18 years.
  • Improved student confidence in water by providing individualized feedback and personalized instruction.
  • Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
  • Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
  • Increased class engagement with interactive activities and games focused on various swimming techniques.

Education

High School Diploma -

Centerville High School
Centerville, Ohio

Skills

  • Used logical thinking to solve tasks
  • Remain calm and responsibly solve customer complains/issues
  • Work quickly when under pressure
  • Industry expertise
  • Staff scheduling
  • Team management
  • Workplace safety
  • Employee training
  • Punctual and reliable
  • Cash handling
  • Opening and closing procedures
  • Solve problems quickly and with the best solution

Timeline

Shift Leader Manager

City Barbeque
08.2020 - Current

Tanning Consultant

Glo Tanning
04.2020 - 08.2020

Hostess and Server

Bonefish Grill Restaurant
12.2019 - 04.2020

Prep Cook

Applebee's Grill + Bar
03.2019 - 08.2020

Gymnastics And Swimming Instructor

Twigs Kids Gymnastics And Swimming
09.2016 - 12.2019

High School Diploma -

Centerville High School

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Amber Houck