Summary
Overview
Work History
Education
Skills
Timeline
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Amber Houpe

Hillsboro,OH

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills.

Overview

17
17
years of professional experience

Work History

Clerk

Hillsboro License Agency
06.2022 - Current
  • Streamlined customer service by efficiently processing vehicle registrations and driver''s license applications.
  • Facilitated smooth customer interactions by addressing questions or concerns regarding DMV policies in a clear and concise manner.
  • Improved customer experience by patiently guiding individuals through complex forms and processes related to their specific needs.
  • Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
  • Kept up-to-date with changes in DMV policies and procedures, allowing for accurate guidance to customers seeking information or assistance.
  • Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
  • Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
  • Promoted a positive work environment by cultivating strong professional relationships with colleagues and supervisors.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Managed high-stress situations effectively, maintaining a calm demeanor while assisting frustrated or upset clients.

Laboratory Secretary

Highland District Hospital
02.2007 - 05.2017
  • Managed sensitive patient information securely while complying with HIPAA regulations at all times.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Built strong working relationships with colleagues across departments through effective collaboration on various projects.
  • Improved inventory management with regular monitoring of supplies, placing orders as needed to prevent stock shortages.
  • Greeted and interacted with patients to provide information, answer questions and assist with laboratory blood draws.
  • Streamlined communication between lab personnel, physicians, and patients by promptly addressing inquiries via phone or email.
  • Enhanced laboratory efficiency by organizing and maintaining a comprehensive filing system for all patient laboratory orders faxed in by doctors.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Excellent communication skills, both verbal and written.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

No Degree - Accounting

Southern State Community College
Hillsboro, OH

Skills

  • Filing systems
  • Professional and mature
  • Customer Satisfaction
  • Flexible and Adaptable
  • Attention to Detail
  • Record Sorting and Filing
  • Telephone Etiquette
  • Typing Speed
  • Problem-Solving
  • Multitasking Abilities
  • Self-Directed

Timeline

Clerk

Hillsboro License Agency
06.2022 - Current

Laboratory Secretary

Highland District Hospital
02.2007 - 05.2017

No Degree - Accounting

Southern State Community College

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Amber Houpe