Amber Howell
Bridge City,TX
Summary
Highly driven Dispatcher with exceptional leadership and problem-solving abilities. Possesses a solid understanding of scheduling actions, adjusting routes, and prioritizing issues. Strong organizational skills and pro-active approach enable efficient management of personal work and effective collaboration on projects. Over 16 years of experience in the field, demonstrating adaptability and dedication to delivering reliable results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Christus Health
06.2024 - Current
- Entered data into system and updated patient contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Created and updated records and files to maintain document compliance.
- Schedule PT & OT appointments
DISPATCH
MAXIM CRANE WORKS
10.2022 - 05.2024
- Direct or coordinate the supportive services department of a busy crane rental business
- Hire & terminate clerical & field personnel & kept a good working relationship with the local Unions
- Serve as a link between management and employees by handling questions, interpreting, and administrating contracts and helping resolve work-related problems
- Plan and conduct new hire orientation
- Identify staff vacancies and recruit, interview and select applicants
- Enter payroll into company system
- Prepare any AR/AP that was turned in (bank deposits & coding of invoices)
- All ISTC , plant entry & drug screening
- Kept spreadsheets updated with employee & Job information
- Helped plan and place employees in positions for large Turnarounds
- Coordinate the daily jobs, arrange trucking, cranes, Operators, and all support staff and ensure the job is dispatched according to the needs of customers.
- Utilized advanced dispatch software to effectively manage resources, ensuring optimal allocation and utilization across the operation.
- Streamlined communications between drivers and dispatch teams using GPS technology for real-time updates on job progress.
- Contributed to a safer community by prioritizing emergency situations and ensuring timely dispatch of appropriate resources.
- Determined labor requirements to dispatch workers to construction sites.
- Ensured compliance with safety protocols during dispatch operations, reducing accidents and maintaining a safe working environment.
- Clearly and effectively communicated with drivers and Operators.
OFFICE MANAGER
DEEP SOUTH CRANE & RIGGING
07.2008 - 03.2022
- Direct or coordinate the supportive services department of a busy crane rental business
- Acquire, distribute & store office and safety supplies
- Hire & terminate clerical & field personnel & kept a good working relationship with the local Unions
- Serve as a link between management and employees by handling questions, interpreting, and administrating contracts and helping resolve work-related problems
- Plan and conduct new hire orientation
- Identify staff vacancies and recruit, interview and select applicants
- Enter payroll & job tickets into company system
- Prepare any AR/AP that was turned in (bank deposits & coding of invoices)
- All ISTC ,plant entry & drug screens
- Kept spreadsheets updated with employee & Job information
- Helped plan and place employees in positions for large Turnarounds
- Dispatched personnel & equipment when needed.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
High School Diploma -
VIDOR HIGH SCHOOL
Vidor, TXBA CRIMINAL JUSTICE /PARALEGAL PROGRAM - Criminal Justice
UNIVERSITY OF MASSACHUSETTS
Lowell, MA01.2023
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Cash Management
- Filing systems
- Scheduling appointments
- Time tracking
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Schedule Management
- Schedule Coordination
- Dispatching field personnel
- Decision-Making
- Critical Thinking
- Active Listening
- Multitasking Abilities
- Organizational Skills
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Workload Management
- Delegating Work
- Personnel Monitoring
Certification
TWIC card
References
REFERENCES UPON REQUEST
Timeline
Administrative Clerk
Christus Health
06.2024 - Current
DISPATCH
MAXIM CRANE WORKS
10.2022 - 05.2024
OFFICE MANAGER
DEEP SOUTH CRANE & RIGGING
07.2008 - 03.2022
High School Diploma -
VIDOR HIGH SCHOOL
BA CRIMINAL JUSTICE /PARALEGAL PROGRAM - Criminal Justice
UNIVERSITY OF MASSACHUSETTS