Amber Howlett

Experienced in fraud dispute intake ,specializing in the initial assessment of customer claims involving unauthorized or fraudulent transactions. Skilled in gathering essential information -including transactions details -to ensure each case is accurately documented and properly categorized for investigations . adept at completing required disclosures ,meeting regulatory standards and maintaining precise records to support compliance =. Contributes to protecting customers minimizing financial loss ,and enabling timely, effective dispute resolutions by ensuring thorough and accurate intake processes aligned with internal policies and regulatory requirements.

• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Analyzed customer feedback to identify trends and inform service enhancements.
• Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.

• Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
• Managed beverage preparation and service, maintaining consistent quality and presentation standards.
• Collaborated with kitchen staff to coordinate timely food delivery while prioritizing customer needs.
• Led daily briefings with team members to discuss specials, promotions, and service expectations for optimal performance.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Trained new staff on menu offerings, drink recipes, and effective service techniques to enhance team performance.

• Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
• Managed order accuracy while coordinating with kitchen staff during high-volume shifts.
• Streamlined table turnover processes, enhancing efficiency during peak hours.
• Trained new servers on menu details, service standards, and operational procedures.
• Assisted in inventory management by tracking stock levels and ordering supplies as needed.
• Implemented feedback mechanisms to improve service quality and guest experiences.
• Mentored junior team members, fostering a collaborative and supportive work environment.
• Developed strategies for upselling menu items, contributing to increased sales revenue.

• Dean's List College of Technology Missoula,Mt
• 4.0 GPA
• Study medical receptionist combined with admisntration Business management